Vunet Systems

VuNet vuSmartMaps

Composite Score

7.4 /10

CX Score

7.5 /10

29 Reviews Write a Review

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What is VuNet vuSmartMaps?

The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.

Company Details

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Awards & Recognition

VuNet vuSmartMaps won the following awards in the AIOps category

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2 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

2 Top Rated Capabilities

3 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

VuNet vuSmartMaps Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on VuNet vuSmartMaps.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

94 Plan to Renew

6
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love VuNet vuSmartMaps?

6% Negative

14% Neutral

80% Positive

Pros

Saves Time
Friendly Negotiation
Effective Service
Performance Enhancing

Feature Ratings

Average 79

Analyze Discovery Data

Analyze Activity Data

Operational Task Automation

Performance & Capacity Management Automation

Data Visualization

Explainable and Trainable Algorithms

Machine Learning

Incident Management Automation

Change Control Automation

Problem Management Automation

Event & Alert Management Automation

Vendor Capability Ratings

Average 78

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

VuNet vuSmartMaps Reviews

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2025

Powerful tool but price is so high

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

CA Prashant S.

Role: Finance
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic product, new features needed

Likeliness to Recommend

7 /10

What differentiates VuNet vuSmartMaps from other similar products?

VuSmartMaps focus on end to end visibility at transaction level which allows us to identify failure within specific transaction workflows. It also uses AI ML for predictive analysis which enhance system uptime and reliability. We can also create personalised KPI for insights.

What is your favorite aspect of this product?

My favourite aspects is its transaction centric monitoring and AI driven insights which is used for predictive analysis and monitoring to enhance system reliability and operational efficiency.

What do you dislike most about this product?

These features are complex which require training for new user. They can improved speed of introducing new features. Visualisation could be improved to make it more engaging.

What recommendations would you give to someone considering this product?

I would suggest if you have complex IT eco system then only you should go for this otherwise should consider other platforms. Check your requirements and budgets as this is pretty expensive and do the cosy benefit analysis.

Pros

Performance Enhancing
Reliable
Enables Productivity
Inspires Innovation

Cons

Charges for Enhancements
Inhibits Innovation
Less Caring

Miraj Z.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates VuNet vuSmartMaps from other similar products?

VuNet's vuSmartMaps stands out by providing comprehensive visibility into business journeys through AI-driven data observability, enabling real-time insights and faster incident resolution

What is your favorite aspect of this product?

VuNet vuSmartMaps's standout feature is its AI-driven data observability, which enables seamless real-time monitoring of business journeys and proactive issue resolution, making it highly efficient and impactful.

What do you dislike most about this product?

A potential drawback of VuNet vuSmartMaps could be its complexity in implementation and integration, which may require significant expertise and time for seamless adoption in diverse IT environments

What recommendations would you give to someone considering this product?

Ensure the product aligns with your business's IT infrastructure and goals before committing

Pros

Continually Improving Product
Enables Productivity
Caring
Saves Time

VuNet vuSmartMaps

What is VuNet vuSmartMaps?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

VuNet vuSmartMaps Ratings

85 Likeliness to Recommend

2 Since last award

94 Plan to Renew

6 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love VuNet vuSmartMaps?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

VuNet vuSmartMaps Reviews

Powerful tool but price is so high

Likeliness to Recommend

Pros

CA Prashant S.

Fantastic product, new features needed

Likeliness to Recommend

Pros

Cons

Miraj Z.

Fantastic Product

Likeliness to Recommend

Pros

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Feature Ratings

Analyze Discovery Data

Analyze Activity Data

Operational Task Automation

Performance & Capacity Management Automation

Data Visualization

Explainable and Trainable Algorithms

Machine Learning

Incident Management Automation

Change Control Automation

Problem Management Automation

Event & Alert Management Automation

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization