What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho Social Reviews
Harshbir S.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Zoho Social - Versatile Software
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho social offers a modern and organized interface for social media management and analytics.It makes unique from other similar products as Zoho Social covers all of the bases for social media managers.It stands out with its new pause post feature.
What is your favorite aspect of this product?
Zoho Social's publishing calendar gives a great overview of scheduled social posts which is the favourite aspect of this product.The integration opportunities are excellent, and can even be remarkably cheap if you look into the Zoho One license.
What do you dislike most about this product?
Zoho Social can improve in limited post approval process.
What recommendations would you give to someone considering this product?
For business which are existing or new can definitely upgrade with Zoho Social as continuously improved its product offerings.Zoho Social integrates fluidly with its CRM and collaboration functionality and is a solid solution for zoho CRM users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kalungi C.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Zoho social pricing is fair and affordable
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho social has the collaboration features that help team Discuss popular posts, share custom reports, or plan a campaign together. Make decisions faster and save time while maintaining affordability for the tool
What is your favorite aspect of this product?
I like the inbox feature of Zoho social that collects all messages across different social media platforms in one place, makes responding to them easier and convenient
What do you dislike most about this product?
Pricing can be expensive for small businesses to use the solution, and this can affect the ROI of the business in the long run
What recommendations would you give to someone considering this product?
Zoho social is good for social media management and collaboration
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Manokh H.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
I find it a very fantastic product.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
1. Affordable pricing 2. Native integration with Zoho Ecosystem 3. Advanced collaboration features 4. Robust publishing features 5. Listening and Monitoring tools
What is your favorite aspect of this product?
What I really like about Zoho Social is how it connects so easily with other Zoho apps, especially Zoho CRM. It makes everything feel streamlined, so you can manage your social media and customer interactions in one place without jumping between different tools. For a business, that kind of integration saves a ton of time and makes managing everything—from social posts to customer engagement—super smooth. It's like having all your tools work together, which just makes life easier.
What do you dislike most about this product?
I like this product. No dislike from my side.
What recommendations would you give to someone considering this product?
1. Great for Zoho users 2. Budget friendly 3. Start with a free trial 4. Think long term 5. Collaboration features
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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