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Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

8.7 /10
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Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
9% Neutral
88% Positive

Pros

  • Reliable
  • Trustworthy
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 83

Collaboration

87

Lead Management

85

Activity and Workflow Management

84

Customer Service Management

84

Sales Management

84

Account and Contact Management

83

Analytics and Reporting

83

Marketing Management

82

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

81

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Aris A.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Leads, Deals, and Everything in Between: Zoho Got

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM has been our go-to for managing client relationships, and I’ve got to say—it just works. It’s simple, clean, and powerful enough to handle all the moving parts we deal with daily. When you’re working in business development, keeping track of leads, calls, and follow-ups is key, and Zoho has really made that easier for us.

What is your favorite aspect of this product?

We’ve been able to tailor it to fit our needs without any fuss. Need to track the client’s design preferences or project milestones? Easy. Zoho bends to whatever workflow we throw at it. It feels like it was built for us, even though I know it’s used across tons of industries.

What do you dislike most about this product?

Now, the mobile app isn’t perfect. When I’m out meeting clients, the app sometimes feels a bit clunky compared to the desktop version. But, to be fair, it gets the job done, and it’s never been a major roadblock. Just something to improve, maybe

What recommendations would you give to someone considering this product?

I’d definitely recommend Zoho to anyone looking for a solid CRM that’s flexible enough to grow with you. It’s more than just lead tracking—it’s a tool that helps you manage the entire client journey from start to finish.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

ALEX M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho Crm helps to bring together sales, marketing, customer support activities and streamline them in one platform

What is your favorite aspect of this product?

Built in AI assistant

What do you dislike most about this product?

Zoho CRM on mobile is terrible

What recommendations would you give to someone considering this product?

It is easy for small and startup business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kamau N.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Real-time Customer Satisfaction

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Super-robust easy UFI and GUI design for versatile sale optimisation and customer retention.

What is your favorite aspect of this product?

Client engagement.

What do you dislike most about this product?

I have zero negative complain to air.

What recommendations would you give to someone considering this product?

You ought to have implemented it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

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