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Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.7 /10
CX Score
8.9 /10
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Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
9% Neutral
88% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Sales Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

80

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Priyanshu K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Optimum Resources management via Zoho CRM..

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Well Zoho CRM undoubtedly proved out as one of most scalable, productive & cost-effective platform for us in terms of effectively managing out relationships with clients, managing sales ,workflow, project progress etc which makes it highly differentiable platform.

What is your favorite aspect of this product?

Well Zoho CRM served as highly scalable & productive channel for us as it supports excessive customisable tools & automations via which we managed out our sales & project progress, built healthy relationships with our clients & vendors, introduced innovation & growth in work, managed optimum resource allocation all these just in such low & cost effective subscription..

What do you dislike most about this product?

Well as per my personal professional integration with Zoho CRM I haven't found any bugs or Bad UI feedback till date. Zoho CRM is just phenomenal & upto mark product in comparison to its alternatives.

What recommendations would you give to someone considering this product?

Well I would highly recommend Zoho CRM to professionals & businesses to get positive ROI & growth..

Pros

  • Enables Productivity
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Samuel T.

  • Role: Student Academic
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good product.

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM is time-efficient. That is one thing I like about the product.

What is your favorite aspect of this product?

The product is generally good. I do not have a favorite aspect of the product.

What do you dislike most about this product?

I do not dislike any aspect about the product.

What recommendations would you give to someone considering this product?

The product is time saving, efficient and serves its purpose of creation.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Aris A.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Leads, Deals, and Everything in Between: Zoho Got

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM has been our go-to for managing client relationships, and I’ve got to say—it just works. It’s simple, clean, and powerful enough to handle all the moving parts we deal with daily. When you’re working in business development, keeping track of leads, calls, and follow-ups is key, and Zoho has really made that easier for us.

What is your favorite aspect of this product?

We’ve been able to tailor it to fit our needs without any fuss. Need to track the client’s design preferences or project milestones? Easy. Zoho bends to whatever workflow we throw at it. It feels like it was built for us, even though I know it’s used across tons of industries.

What do you dislike most about this product?

Now, the mobile app isn’t perfect. When I’m out meeting clients, the app sometimes feels a bit clunky compared to the desktop version. But, to be fair, it gets the job done, and it’s never been a major roadblock. Just something to improve, maybe

What recommendations would you give to someone considering this product?

I’d definitely recommend Zoho to anyone looking for a solid CRM that’s flexible enough to grow with you. It’s more than just lead tracking—it’s a tool that helps you manage the entire client journey from start to finish.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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