In Partnership With SelectHub
What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
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In Partnership With SelectHub
Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Reliable
- Trustworthy
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Aris A.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2024
Leads, Deals, and Everything in Between: Zoho Got
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM has been our go-to for managing client relationships, and I’ve got to say—it just works. It’s simple, clean, and powerful enough to handle all the moving parts we deal with daily. When you’re working in business development, keeping track of leads, calls, and follow-ups is key, and Zoho has really made that easier for us.
What is your favorite aspect of this product?
We’ve been able to tailor it to fit our needs without any fuss. Need to track the client’s design preferences or project milestones? Easy. Zoho bends to whatever workflow we throw at it. It feels like it was built for us, even though I know it’s used across tons of industries.
What do you dislike most about this product?
Now, the mobile app isn’t perfect. When I’m out meeting clients, the app sometimes feels a bit clunky compared to the desktop version. But, to be fair, it gets the job done, and it’s never been a major roadblock. Just something to improve, maybe
What recommendations would you give to someone considering this product?
I’d definitely recommend Zoho to anyone looking for a solid CRM that’s flexible enough to grow with you. It’s more than just lead tracking—it’s a tool that helps you manage the entire client journey from start to finish.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
ALEX M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho Crm helps to bring together sales, marketing, customer support activities and streamline them in one platform
What is your favorite aspect of this product?
Built in AI assistant
What do you dislike most about this product?
Zoho CRM on mobile is terrible
What recommendations would you give to someone considering this product?
It is easy for small and startup business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kamau N.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Real-time Customer Satisfaction
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Super-robust easy UFI and GUI design for versatile sale optimisation and customer retention.
What is your favorite aspect of this product?
Client engagement.
What do you dislike most about this product?
I have zero negative complain to air.
What recommendations would you give to someone considering this product?
You ought to have implemented it.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
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