Zoho

Zoho Campaigns

Composite Score

8.1 /10

CX Score

8.5 /10

52 Reviews Write a Review

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What is Zoho Campaigns?

Email marketing software that drives sales. Create, send, and track email campaigns that help you build a strong customer base. From beautiful email templates to an easy-to-use editor, and automation tools to real-time analytics, Zoho Campaigns has it all.

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Awards & Recognition

Zoho Campaigns won the following awards in the Email Marketing category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Zoho Campaigns Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Campaigns.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

89 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Campaigns?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Reliable
Performance Enhancing
Caring

Feature Ratings

Average 81

Email Delivery

Basic Reporting and Analytics

Campaign Management

Sales Intelligence & Conversion Rates

Auto-Responders

Email Templates

Segmentation

Surveys and Polling

Dynamic Content

SPAM Compliance

Content Authoring

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Zoho Campaigns Reviews

Peter W.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

ZOHO CAMPAIGN IS A GOAT IN EMAIL MARKETING

Likeliness to Recommend

10 /10

What differentiates Zoho Campaigns from other similar products?

Zoho campaign has a prolonged trial to up to 30 days which gives any one enough time to test the email templates before making a purchase.

What is your favorite aspect of this product?

A lot of industry specific and festival templates do exist which makes it easy to customize a good-looking email using the templates and also personalization of emails using email tag for name that picks the username from the contact list

What do you dislike most about this product?

It does not have an auto-save of draft so once you get disconnection issues, you lose all content, and you begin from scratch

What recommendations would you give to someone considering this product?

I would like to recommend the solution to email marketing team looking for a good email marketing tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kalungi C.

Role: C-Level
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Zoho campaign is so easy for email marketing

Likeliness to Recommend

10 /10

What differentiates Zoho Campaigns from other similar products?

It has the merge tag feature that would pick the real name of the client from the email list and replaces it in the email greeting as this module is saving us from sounding robotic

What is your favorite aspect of this product?

I like the availability of several templates for emails from different industries that can easily be customized to create a good-looking email template

What do you dislike most about this product?

It is time consuming to deploy the solution and fully to configure it as well can turn to be more expensive if you deal with larger number of contacts in the contact list

What recommendations would you give to someone considering this product?

I would recommend the tool for anyone looking to do email marketing

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Moises R.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use but not very marketable

Likeliness to Recommend

9 /10

What differentiates Zoho Campaigns from other similar products?

In my opinion what sets Zoho apart from other tools I've tried is its email marketing and automation capabilities. I feel that another tool that I have been able to use like this that is similar is freshmarketer.

What is your favorite aspect of this product?

I like the fact that it is more user friendly when editing both the templates and their flow in a cyclic campaign, which is what I used the most. This allows you to keep in constant contact with your database, and the fact that you can integrate it with your CRM to keep the information updated in two ways.

What do you dislike most about this product?

Well something that I don't like a little bit is the lack of utility when buying the zoho campaign license to buy a Zoho ONE license for example. buying the campaign license only limits you too much in the use of the tool.

What recommendations would you give to someone considering this product?

Reviewing the requirements and parameters of the company and the business model, it is important to highlight all the pros of Zoho as well as the major cons of the whole setup and configuration process, which takes time and expert help, otherwise you might find yourself going around in circles.

Pros

Continually Improving Product
Includes Product Enhancements
Helps Innovate
Trustworthy

Zoho Campaigns

What is Zoho Campaigns?

Company Details

Book a Free Demo Today!

Awards & Recognition

Zoho Campaigns Ratings

86 Likeliness to Recommend

1 Since last award

89 Plan to Renew

2 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoho Campaigns?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Surveys and Polling Ability to survey customers and gather feedback.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zoho Campaigns Reviews

Peter W.

ZOHO CAMPAIGN IS A GOAT IN EMAIL MARKETING

Likeliness to Recommend

Pros

Kalungi C.

Zoho campaign is so easy for email marketing

Likeliness to Recommend

Pros

Moises R.

Easy to use but not very marketable

Likeliness to Recommend

Pros

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Feature Ratings

Email Delivery

Basic Reporting and Analytics

Campaign Management

Sales Intelligence & Conversion Rates

Auto-Responders

Email Templates

Segmentation

Surveys and Polling

Dynamic Content

SPAM Compliance

Content Authoring

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Quality of Features

Ease of Customization

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Ease of Data Integration