In Partnership With SelectHub
What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
Company Details
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In Partnership With SelectHub
SAP Service Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Service Cloud?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Customer Care
Agent Collaboration
Multi Channel Support
Customer Self Service Capabilities
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Intelligent Search
Customer Service Workflow Management
Analytics and Reporting
Customer Community Management
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
SAP Service Cloud Reviews
Atharva K.
- Role: Information Technology
- Industry: Chemicals
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Good product but has scope for improvement
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
Personalization in user interfaces depending upon the business roles Data protection
What is your favorite aspect of this product?
Data protection
What do you dislike most about this product?
Contract life cycle Front end portal for customer ticket management
What recommendations would you give to someone considering this product?
The pricing is high and the frontend portal for customer is not good
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Lehar A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2024
User friendly
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It is really very user friendly
What is your favorite aspect of this product?
It's user friendliness and the way it quickly does the work
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
It is great product to use, maybe you will face some difficulties initially but it's great product you will gey hands on it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Adriel A.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2024
Saves Times and Has Wonderful Experience
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
What makes the tool shine is the user interface and what the tool has to offer. Its an easy to use with ease of integration with third party applications. The tool allows you to engage and sort the customers complains and tickets with a click of a button. It also has a ticketing system and a reward or loyalty program.
What is your favorite aspect of this product?
We are able to engage with customers and able to sort them depending on the urgency of the matter. Ease of use and implementation.
What do you dislike most about this product?
There is no much of a dislikes as the tool meets the requirements.
What recommendations would you give to someone considering this product?
Its a tool that you should consider as it helps to take care of your customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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