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SAP

SAP Service Cloud

8.2 /10
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SAP Service Cloud
8.2 /10

What is SAP Service Cloud?

The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.

Company Details

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SAP Service Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Service Cloud.

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Service Cloud?

0% Negative
0% Neutral
100% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 87

Mobile Customer Care

94

Agent Collaboration

93

Multi Channel Support

91

Customer Self Service Capabilities

91

Customer Service Knowledge Management

90

Agent Scripting

87

Contact Center Integration

87

Intelligent Search

86

Customer Service Workflow Management

85

Analytics and Reporting

80

Customer Community Management

79

Vendor Capability Ratings

Average 81

Business Value Created

88

Ease of Data Integration

86

Breadth of Features

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Ease of Customization

81

Quality of Features

80

Ease of Implementation

79

Vendor Support

77

Availability and Quality of Training

77

SAP Service Cloud Reviews

Atharva K.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good product but has scope for improvement

Likeliness to Recommend

8 /10

What differentiates SAP Service Cloud from other similar products?

Personalization in user interfaces depending upon the business roles Data protection

What is your favorite aspect of this product?

Data protection

What do you dislike most about this product?

Contract life cycle Front end portal for customer ticket management

What recommendations would you give to someone considering this product?

The pricing is high and the frontend portal for customer is not good

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Effective Service

Lehar A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

User friendly

Likeliness to Recommend

10 /10

What differentiates SAP Service Cloud from other similar products?

It is really very user friendly

What is your favorite aspect of this product?

It's user friendliness and the way it quickly does the work

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

It is great product to use, maybe you will face some difficulties initially but it's great product you will gey hands on it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adriel A.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Saves Times and Has Wonderful Experience

Likeliness to Recommend

9 /10

What differentiates SAP Service Cloud from other similar products?

What makes the tool shine is the user interface and what the tool has to offer. Its an easy to use with ease of integration with third party applications. The tool allows you to engage and sort the customers complains and tickets with a click of a button. It also has a ticketing system and a reward or loyalty program.

What is your favorite aspect of this product?

We are able to engage with customers and able to sort them depending on the urgency of the matter. Ease of use and implementation.

What do you dislike most about this product?

There is no much of a dislikes as the tool meets the requirements.

What recommendations would you give to someone considering this product?

Its a tool that you should consider as it helps to take care of your customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing