PagerDuty Platform
7.6 /10

What is PagerDuty Platform?

Automate, orchestrate, and accelerate responses across your digital infrastructure.

Company Details


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PagerDuty Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

87 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PagerDuty Platform?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Data Visualization

93

Analyze Activity Data

90

Security Operations Automation

88

Change Control Automation

88

Incident Management Automation

88

Event & Alert Management Automation

88

Analyze Discovery Data

86

Operational Task Automation

81

Machine Learning

75

Explainable and Trainable Algorithms

72

Performance & Capacity Management Automation

69

Vendor Capability Ratings

Average 79

Breadth of Features

82

Ease of Customization

82

Ease of Implementation

82

Usability and Intuitiveness

82

Business Value Created

82

Ease of IT Administration

79

Ease of Data Integration

79

Vendor Support

79

Availability and Quality of Training

75

Product Strategy and Rate of Improvement

72

Quality of Features

71

PagerDuty Platform Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Great Incident Management tool

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Josh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A great incident response management tool

Likeliness to Recommend

8 /10

What differentiates PagerDuty Platform from other similar products?

We use PagerDuty as an on-call alert solution. By using PagerDuty, we can meet our response time requirements. To be informed about incoming sales opportunities and messages sent to the company's sales/information email.

What is your favorite aspect of this product?

I like that in case of application failures or infrastructure problems, we notify the staff on duty through PagerDuty. Manage the on-call list and receive security alerts.

What do you dislike most about this product?

The complexity is present. Despite the platform's abundance of features, new users may encounter a learning curve. Developing your full potential may take some time.

What recommendations would you give to someone considering this product?

I would be very disappointed if PagerDuty went down at the same time as our overlapping outage. Fortunately, we haven't noticed any downtime with PagerDuty and even if it did happen, it didn't affect us.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Security Protects

Eric L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Useful for automating monitoring/altering task

Likeliness to Recommend

9 /10

What differentiates PagerDuty Platform from other similar products?

PagerDuty makes it easy to contact the person on call by phone or text, and we especially enjoyed the ability to set a timer to know when and for how long notifications should be sent.

What is your favorite aspect of this product?

We not only use PagerDuty to automate many tasks, but also implement existing monitoring. Some groups implemented PagerDuty primarily to generate and notify operations groups about application and infrastructure-related issues.

What do you dislike most about this product?

The ability to easily create issues in Jira with all relevant details would be a huge improvement with a better connection to Atlassian products.

What recommendations would you give to someone considering this product?

Consolidating and monitoring concerns saves a lot of time and gives us a clear view of related situations.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Helps Innovate