What is PagerDuty Platform?
Automate, orchestrate, and accelerate responses across your digital infrastructure.
Company Details
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Get AssistancePagerDuty Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
87 Likeliness to Recommend
100 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love PagerDuty Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Visualization
Analyze Activity Data
Security Operations Automation
Change Control Automation
Incident Management Automation
Event & Alert Management Automation
Analyze Discovery Data
Operational Task Automation
Machine Learning
Explainable and Trainable Algorithms
Performance & Capacity Management Automation
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
PagerDuty Platform Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Great Incident Management tool
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Josh B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
A great incident response management tool
Likeliness to Recommend
What differentiates PagerDuty Platform from other similar products?
We use PagerDuty as an on-call alert solution. By using PagerDuty, we can meet our response time requirements. To be informed about incoming sales opportunities and messages sent to the company's sales/information email.
What is your favorite aspect of this product?
I like that in case of application failures or infrastructure problems, we notify the staff on duty through PagerDuty. Manage the on-call list and receive security alerts.
What do you dislike most about this product?
The complexity is present. Despite the platform's abundance of features, new users may encounter a learning curve. Developing your full potential may take some time.
What recommendations would you give to someone considering this product?
I would be very disappointed if PagerDuty went down at the same time as our overlapping outage. Fortunately, we haven't noticed any downtime with PagerDuty and even if it did happen, it didn't affect us.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Security Protects
Please tell us why you think this review should be flagged.
Eric L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Useful for automating monitoring/altering task
Likeliness to Recommend
What differentiates PagerDuty Platform from other similar products?
PagerDuty makes it easy to contact the person on call by phone or text, and we especially enjoyed the ability to set a timer to know when and for how long notifications should be sent.
What is your favorite aspect of this product?
We not only use PagerDuty to automate many tasks, but also implement existing monitoring. Some groups implemented PagerDuty primarily to generate and notify operations groups about application and infrastructure-related issues.
What do you dislike most about this product?
The ability to easily create issues in Jira with all relevant details would be a huge improvement with a better connection to Atlassian products.
What recommendations would you give to someone considering this product?
Consolidating and monitoring concerns saves a lot of time and gives us a clear view of related situations.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Helps Innovate
Please tell us why you think this review should be flagged.
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