What is Oracle Support?
Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Support?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
Policy Management
Sales Management
Revenue Management
Network Management
Project Management
Operations Management
Work Order Management
Analytics and Reporting
Service Management
Customer Relationship Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Oracle Support Reviews
Avinash Reddy N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
"Top-notch Software Excellence"
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
Because it covers so much and works with other goods in the same category, Oracle Support stands out. It provides a lot of different support services, such as proactive tracking, personalized help, and regular updates. Oracle Support teams' deep knowledge bases and years of experience help solve problems quickly and ensure peak efficiency. Oracle's dedication to new ideas also makes sure that users can access the newest features and changes, which makes the help experience better overall.
What is your favorite aspect of this product?
Oracle Support is known for its wide range of services, such as preventative tracking, individual help, regular changes, a large knowledge base, and a dedication to new ideas. All of these things work together to make a strong help system for users that makes sure problems are fixed quickly and the system works at its best.
What do you dislike most about this product?
It has certain complaints or concerns about Oracle Support, like the price, how hard it is to use, or certain benefits. It's suggested that you read user reviews and do a full analysis to find out about any possible downsides that might affect your own wants and tastes.
What recommendations would you give to someone considering this product?
If you want to use Oracle Support, you should think about what your business needs, learn how prices work, and pick a service level that fits those needs. Explore the large knowledge base, stay up to date on changes, and use the training materials to get the most out of your time. Set up clear ways to communicate with Oracle Support so that problems can be solved quickly. Think about these things to get the most out of this all-around help service.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Tatora G.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2023
My Experience With Oracle Support
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
Oracle Support makes different is that it's available on cloud, on premises, and as a hybrid solution
What is your favorite aspect of this product?
I have used Oracle Support and it's amazing when it comes to offering support and ensuring business support
What do you dislike most about this product?
Everything about Oracle Support has been amazing and I have no regret
What recommendations would you give to someone considering this product?
The software has met our needs and so I recommend it without doubts
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Utkarsh C.
- Role: C-Level
- Industry: Engineering
- Involvement: Initial Implementation
Submitted Jul 2022
Fantastic product and features
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
Oracle support has Security features at every layer of the stack—applications, database, hardware
What is your favorite aspect of this product?
In this product user get proper health checks, patch and maintenance advisors, product information centers, certification, Auto Service Requests, and upgrade advisors.
What do you dislike most about this product?
No bad reviews
What recommendations would you give to someone considering this product?
Awesome product.Oracle is always user trusted and with otacle support user get Premier Support, Extended Support and Sustaining Support altogether
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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