OSS/BSS Systems

OSS/BSS

What is OSS/BSS Systems?

Telecommunications business support software provides solutions such as sales management, service management, customer relationship management, and project management within the telecommunications industry.

Common Features

  • Analytics and Reporting
  • Sales Management
  • Service Management
  • Customer Relationship Management
  • Project Management
  • Product Management
  • Work Order Management
  • Operations Management
  • Network Management
  • Revenue Management
  • Policy Management

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Top OSS/BSS Systems 2024

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

Products below are ineligible for awards due to insufficient recent reviews

Composite Score
7.8 /10
CX Score
8.1 /10

Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.

Scorecard

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Composite Score
7.5 /10
CX Score
7.8 /10

Ericsson Digital BSS enables customer-centric business operations and digital engagement allowing Operators to monetize on improved customer experience and support business models for current or future innovations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Cisco Systems

Cisco Prime OSS

Composite Score
6.5 /10
CX Score
7.5 /10

Cisco Prime OSS solutions promote efficient coordination of business and operational processes for service design, creation, and delivery across multiple network domains.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Composite Score
5.3 /10
CX Score
5.7 /10

Amdocs Omni-Channel Experience products and solutions are specially designed to enable service providers to cost effectively deliver a consistent and personalized user experience across channels and touch points. Amdocs Omni-Channel Experience helps service providers reduce costs, achieve consistency, and greatly improve the user experience.

Composite Score
4.8 /10
CX Score
3.4 /10

Netcracker Revenue Management provides carrier-grade rating, charging and billing capabilities for service providers to monetize any service, including usage-based and slice-based 5G, IoT/M2M, cloud-based and virtual services. It also maximizes business flexibility by supporting innovative multipartner business models.

Pros

  • Performance Enhancing
  • Caring
  • Respectful
  • Appreciates Incumbent Status

Cons

  • Less Efficient Service
  • Wastes Time
  • Vendor Friendly Policies

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