OneDesk

OneDesk PPM

Composite Score

8.0 /10

CX Score

8.3 /10

10 Reviews Write a Review

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What is OneDesk PPM?

OneDesk's PPM helps to view with both traditional planning and agile execution as well as Gantt charts, scheduling, and resource assignments.

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OneDesk PPM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OneDesk PPM?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 91

Project Portfolio Management

Document Management

Analytics and Reporting

Lifecycle Management

Project Management

Timesheet Management

Tasks and Workflow Management

Mobile

Risk and Fraud Assessment

Resource Planning

What If Analysis

Vendor Capability Ratings

Average 88

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Breadth of Features

Vendor Support

Availability and Quality of Training

OneDesk PPM Reviews

Bailey F.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Very handy project management tool.

Likeliness to Recommend

9 /10

What differentiates OneDesk PPM from other similar products?

It's distinct from competing software in that it gives you everything you need to effectively manage and care for your client. It's a web-based database that stores information on your optimized projects.

What is your favorite aspect of this product?

OneDesk offers a variety of features in a single platform, including customer management tools, helpdesk services, project management tools, workflow automation, and more. Using a single software for multiple purposes is possible with it.

What do you dislike most about this product?

I didn't encounter many cons. I would like to see an improvement in customization options. Additionally, the user interface of OneDesk could benefit from some improvements.

What recommendations would you give to someone considering this product?

I highly recommend OneDesk as an exceptional tool for customer service. We have the ability to communicate with customers through chat and keep track of their support tickets. Furthermore, we utilize this tool for managing projects. We effectively manage projects by collaborating with our teammates.

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Nate J.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

OneDesk is a very comprehensive and useful tool.

Likeliness to Recommend

8 /10

What differentiates OneDesk PPM from other similar products?

OneDesk stands out from competing software because it enables teams to personalize and automate workflows including classification, response, notification, and assignment. This improves efficiency and decreases the need for manual involvement.

What is your favorite aspect of this product?

OneDesk allowed me to plan and execute projects, delegate and monitor the completion of individual tasks, streamline the execution of routine duties, and personalize processes. In particular, I appreciate how straightforward the interfaces and navigations are. OneDesk may be connected to other programs such as Jira and Zapier. This is a product that new businesses can afford.

What do you dislike most about this product?

Since I haven't been using OneDesk for a very long time, I haven't come across any problems while I was using it.

What recommendations would you give to someone considering this product?

The software is an All-in-One Solution, which is why I suggest using it. For teams who need to handle both project work and technical support, OneDesk provides a straightforward and efficient single platform to do both.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Gertrude U.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

You would get value for your money

Likeliness to Recommend

9 /10

What differentiates OneDesk PPM from other similar products?

It has a unique project management and a unified ticketing system

What is your favorite aspect of this product?

It's unified ticketing system and project management ability are my favourite things about Onedesk PPM

What do you dislike most about this product?

It's dependence on internet connectivity and expensive pricing plans

What recommendations would you give to someone considering this product?

Ensure your team gets adequate training on Onedesk PPM features, and also assess the organisation's needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

OneDesk PPM

What is OneDesk PPM?

Company Details

Book a Free Demo Today!

OneDesk PPM Ratings

86 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love OneDesk PPM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Project Portfolio Management Includes basic aspects of multi-project, multi-program oversight with comprehensive, high-level reporting on progress and costs.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lifecycle Management Includes change requests and management, with budget, resource, and scope implications on current project and the portfolio.

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Timesheet Management Includes ability for resources to log hours against tasks and percentage completed in real time or post hoc.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Resource Planning Includes the ability to see which resources have capacity, assign projects and tasks, and to level assignments according to resource schedules and shifts.

What If Analysis Includes ability to create test scenarios to see implications of schedule or resource changes, with option to either implement or cancel all.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

OneDesk PPM Reviews

Bailey F.

Very handy project management tool.

Likeliness to Recommend

Pros

Nate J.

OneDesk is a very comprehensive and useful tool.

Likeliness to Recommend

Pros

Gertrude U.

You would get value for your money

Likeliness to Recommend

Pros

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Feature Ratings

Project Portfolio Management

Document Management

Analytics and Reporting

Lifecycle Management

Project Management

Timesheet Management

Tasks and Workflow Management

Mobile

Risk and Fraud Assessment

Resource Planning

What If Analysis

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Breadth of Features

Vendor Support

Availability and Quality of Training