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In Partnership With SelectHub
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What is OneDesk PPM?
OneDesk's PPM helps to view with both traditional planning and agile execution as well as Gantt charts, scheduling, and resource assignments.
Company Details
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In Partnership With SelectHub
OneDesk PPM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love OneDesk PPM?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Project Portfolio Management
Document Management
Analytics and Reporting
Lifecycle Management
Project Management
Timesheet Management
Tasks and Workflow Management
Mobile
Risk and Fraud Assessment
Resource Planning
What If Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Breadth of Features
Vendor Support
Availability and Quality of Training
OneDesk PPM Reviews
Bailey F.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2023
Very handy project management tool.
Likeliness to Recommend
What differentiates OneDesk PPM from other similar products?
It's distinct from competing software in that it gives you everything you need to effectively manage and care for your client. It's a web-based database that stores information on your optimized projects.
What is your favorite aspect of this product?
OneDesk offers a variety of features in a single platform, including customer management tools, helpdesk services, project management tools, workflow automation, and more. Using a single software for multiple purposes is possible with it.
What do you dislike most about this product?
I didn't encounter many cons. I would like to see an improvement in customization options. Additionally, the user interface of OneDesk could benefit from some improvements.
What recommendations would you give to someone considering this product?
I highly recommend OneDesk as an exceptional tool for customer service. We have the ability to communicate with customers through chat and keep track of their support tickets. Furthermore, we utilize this tool for managing projects. We effectively manage projects by collaborating with our teammates.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Nate J.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2023
OneDesk is a very comprehensive and useful tool.
Likeliness to Recommend
What differentiates OneDesk PPM from other similar products?
OneDesk stands out from competing software because it enables teams to personalize and automate workflows including classification, response, notification, and assignment. This improves efficiency and decreases the need for manual involvement.
What is your favorite aspect of this product?
OneDesk allowed me to plan and execute projects, delegate and monitor the completion of individual tasks, streamline the execution of routine duties, and personalize processes. In particular, I appreciate how straightforward the interfaces and navigations are. OneDesk may be connected to other programs such as Jira and Zapier. This is a product that new businesses can afford.
What do you dislike most about this product?
Since I haven't been using OneDesk for a very long time, I haven't come across any problems while I was using it.
What recommendations would you give to someone considering this product?
The software is an All-in-One Solution, which is why I suggest using it. For teams who need to handle both project work and technical support, OneDesk provides a straightforward and efficient single platform to do both.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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Gertrude U.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Feb 2025
You would get value for your money
Likeliness to Recommend
What differentiates OneDesk PPM from other similar products?
It has a unique project management and a unified ticketing system
What is your favorite aspect of this product?
It's unified ticketing system and project management ability are my favourite things about Onedesk PPM
What do you dislike most about this product?
It's dependence on internet connectivity and expensive pricing plans
What recommendations would you give to someone considering this product?
Ensure your team gets adequate training on Onedesk PPM features, and also assess the organisation's needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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