What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Transaction Request Performance
Application Metric Reporting
Error Reporting
Application Request Tracing
Cloud/On-Prem/Hybrid Deployment
Application Discovery
Code Performance Monitoring
Server Monitoring
Non-Commodity Operating Systems
Application Logging
Enterprise Cloud Platform Support
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Quality of Features
Breadth of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Manuel P.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
A leading application performance management tool
Likeliness to Recommend
What differentiates New Relic from other similar products?
Many key features differentiate itself from others. Unlike other tools, which only focus on specific work, New Relic provides full-stack observation. It also allows users to track complaints to sort out the failures within software. It facilitates its users with a customized dashboard to meet their requirements.
What is your favorite aspect of this product?
Its full-stack availability is my favorite feature in it. This helps in taking an insight view from frontend to backend. This is very important to manage complex systems as it allows pinpointing the failures and sorting them out. Its tracing feature is also very helpful in boosting its functionality. This makes it feasible for the worker to trace the request through microservices. AI-driven automation and real-time collaboration enable us to come across the issues to make the app reliable for customers.
What do you dislike most about this product?
Every feature of it is up to my expectations. It considers every minute detail to be addressed which would be a bottleneck for the customers. It uses a holistic approach to enhance the performance. Although basic learning is important for its best experience. Otherwise, it is a complete way out.
What recommendations would you give to someone considering this product?
I would recommend this to everyone who wants to manage the performance of their apps, solve their issues, best integrate with other tools with high scalability, and excel in their business. First, go through its free trial to enjoy its paid version fully. it brings maximum ease to you by giving you maximum guidance.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Thomas L.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
One of the leading APM monitoring tools
Likeliness to Recommend
What differentiates New Relic from other similar products?
Our company uses New Relic for application performance management (APM) across mobile devices, web applications, and microservices. APM and Kubernetes support for automated monitoring, plus integrations with Google and Azure cloud services. Some of New Relic's best features include automatically managed dashboards, benchmarks to define user journeys, and other similar tools.
What is your favorite aspect of this product?
Thanks to NewRelic, our monitoring setup is much simpler. Having everything in one place is really helpful. Transaction Monitoring and Tracing The NRQL Alert API query syntax for automated data retrieval.
What do you dislike most about this product?
NRQL is potentially challenging for inexperienced users. Complete mastery of New Relic takes time.
What recommendations would you give to someone considering this product?
Exceptional APM monitoring is within your reach; It comes with predefined thresholds, error detection, performance and reaction time. Web and database transactions can be traced for performance analysis and in-depth research purposes. You can discover and obtain the necessary information using NRQL, which is very similar to SQL. The API can be used to automate tasks.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Eric L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Next generation APM and Observability System
Likeliness to Recommend
What differentiates New Relic from other similar products?
With its comprehensive view of running code and extensive capabilities, it is one of the most powerful APM and observability systems. It facilitates efficient debugging of production difficulties, allowing us to rectify faults in the responsible programs with ease.
What is your favorite aspect of this product?
With its intuitive design, this product is very easy to use. Users can monitor and analyze infrastructure performance with the help of this elegantly designed tool. It is crucial for the expansion of any company.
What do you dislike most about this product?
I have no complaints. It has been providing me with satisfactory service for some time now. I am incredibly pleased with this product and the hard work of the technical support and feature update teams; The product is getting better and better.
What recommendations would you give to someone considering this product?
When this tool identifies poor performing codes, it becomes one of its best features. New Relic services are enhanced by its efficient notification and alert system. Everything works smoothly for me on this platform.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Helps Innovate
Please tell us why you think this review should be flagged.
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