What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Efficient Service
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Transaction Request Performance
Application Request Tracing
Application Metric Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Error Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Server Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Christopher B.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
Good product but consider others like DataDog
Likeliness to Recommend
What differentiates New Relic from other similar products?
It has strong monitoring capabilities
What is your favorite aspect of this product?
The ability to integrate custom applications
What do you dislike most about this product?
It hasn't kept up vs competitors
What recommendations would you give to someone considering this product?
Consider other options
Pros
- Unique Features
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Thiago A.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
New Relic stands out with unique analytics
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic excels with real-time analytics, strong APM tools, and machine learning-driven insights, giving it an edge in proactive monitoring and observability.
What is your favorite aspect of this product?
My favorite aspect of New Relic is its real-time analytics and ease of monitoring multiple systems simultaneously, offering deep insights with minimal setup.
What do you dislike most about this product?
The main drawback of New Relic is its steep learning curve for new users, which can make it challenging to quickly utilize all of its advanced features without significant training or experience.
What recommendations would you give to someone considering this product?
I recommend thoroughly exploring New Relic’s features through their documentation and trial period to fully understand its capabilities. Be prepared for the learning curve, and ensure your team is trained to leverage its full potential for monitoring and performance optimization
Pros
- Enables Productivity
- Trustworthy
- Client Friendly Policies
- Fair
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Manuel P.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
A leading application performance management tool
Likeliness to Recommend
What differentiates New Relic from other similar products?
Many key features differentiate itself from others. Unlike other tools, which only focus on specific work, New Relic provides full-stack observation. It also allows users to track complaints to sort out the failures within software. It facilitates its users with a customized dashboard to meet their requirements.
What is your favorite aspect of this product?
Its full-stack availability is my favorite feature in it. This helps in taking an insight view from frontend to backend. This is very important to manage complex systems as it allows pinpointing the failures and sorting them out. Its tracing feature is also very helpful in boosting its functionality. This makes it feasible for the worker to trace the request through microservices. AI-driven automation and real-time collaboration enable us to come across the issues to make the app reliable for customers.
What do you dislike most about this product?
Every feature of it is up to my expectations. It considers every minute detail to be addressed which would be a bottleneck for the customers. It uses a holistic approach to enhance the performance. Although basic learning is important for its best experience. Otherwise, it is a complete way out.
What recommendations would you give to someone considering this product?
I would recommend this to everyone who wants to manage the performance of their apps, solve their issues, best integrate with other tools with high scalability, and excel in their business. First, go through its free trial to enjoy its paid version fully. it brings maximum ease to you by giving you maximum guidance.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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