In Partnership With SelectHub
What is MoEngage?
MoEngage is an intelligent customer engagement platform for the customer-obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard.
Company Details
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In Partnership With SelectHub
MoEngage Ratings
Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
100 Plan to Renew
78 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MoEngage?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Under Delivered
- Less Generous
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multivariant Testing
Marketing Master Data Management
SMS Marketing
Customer Journey Modelling
Marketing Analytics
Email Marketing Automation
Marketing Project Management
Marketing Asset Management
Mobile Marketing Management
Social Media Marketing Management
Vendor Capability Ratings
Business Value Created
Vendor Support
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Also Featured in...
MoEngage Reviews
Abdulloh C.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Sep 2024
Good, but updates info lacking
Likeliness to Recommend
What differentiates MoEngage from other similar products?
Easy to integrate
What is your favorite aspect of this product?
Easy to build campaign and segment audiences
What do you dislike most about this product?
Reports sometimes have issues and need to raise tickets.
What recommendations would you give to someone considering this product?
Cut cost for event tracking and analysis. Easy to integrate but some features is an add ons with separate package fee.
Pros
- Respectful
- Client Friendly Policies
- Acts with Integrity
- Helps Innovate
Cons
- Charges for Enhancements
- Less Generous
- Under Delivered
Please tell us why you think this review should be flagged.
GAURAV K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Amazing Customer Engagement Tool
Likeliness to Recommend
What differentiates MoEngage from other similar products?
The pricing and customer support is what makes MoEngage different from other similar vendors. The support team ready to help you with any specific specification you want on the tool or you are not able to understand any process. The pricing of their product is according to your business needs so need not worry about over paying.
What is your favorite aspect of this product?
My favorite part is that I was able to manage and optimize multi-channel campaigns like SMS, Voice Calls, Emails, Push Notifications & WhatsApp at a single place. Cherry on the cake was that I was able to make automated campaigns according to my app events which made my life very easier.
What do you dislike most about this product?
Maybe they can add more vendors for WhatsApp and Voice Calling as there are very less options available to us.
What recommendations would you give to someone considering this product?
The product has wide range of capabilities which will help you understand your complex flow of your customers on your platforms. This tool will give new life to your marketing team for growth and explore new ways to convert users into customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Akshit G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted May 2024
Must Have for Customer Engagement
Likeliness to Recommend
What differentiates MoEngage from other similar products?
It has better and advanced features in comparison to its competitors
What is your favorite aspect of this product?
RFM Segmentation Analysis
What do you dislike most about this product?
The pricing is high in comparison to others
What recommendations would you give to someone considering this product?
Try MoEngage with other competitors and decide on features and costing accordingly
Pros
- Efficient Service
- Effective Service
- Continually Improving Product
- Enables Productivity
Cons
- Less Generous
- Less Friendly Negotiation
- Under Delivered
Please tell us why you think this review should be flagged.
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