Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
88%
Strategy & Innovation:
86%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

85

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Nasser K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

User-friendly

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It leads to teamwork collaboration through keeping up the communication

What recommendations would you give to someone considering this product?

It's web and video conferencing call is of a good quality and well encrypted with a user-friendly interface

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nitish S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic and Awasome PRoduct

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from other collaboration tools due to its seamless integration with the Microsoft 365 ecosystem, offering direct access to applications like Word, Excel, PowerPoint, and SharePoint within the platform. This integration creates a highly efficient and unified workspace for both communication and document collaboration. Additionally, Teams provides robust features such as threaded conversations, real-time collaboration on files, video meetings, and task management, all while being highly customizable. Its scalability and security, backed by Microsoft’s enterprise-level infrastructure, further distinguish it as a versat

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with the Microsoft 365 suite, which allows users to collaborate on documents in real-time, schedule meetings, and access all necessary tools without leaving the platform. This level of integration fosters a highly efficient and streamlined workflow, reducing the need to switch between different apps. Additionally, the ability to organize teams, channels, and projects in a structured way makes it easy to keep communication and tasks organized, enhancing team collaboration and productivity.

What do you dislike most about this product?

One aspect I find less appealing about Microsoft Teams is its sometimes overwhelming interface, especially for new users. With numerous features, channels, and notifications, it can become difficult to navigate and manage everything effectively, leading to potential information overload. Additionally, while Teams offers extensive integration with Microsoft 365, its integration with third-party tools can be clunky or require additional setup, which might disrupt the user experience. Streamlining the interface and improving third-party integrations could enhance overall usability.

What recommendations would you give to someone considering this product?

For anyone considering Microsoft Teams, I would recommend taking full advantage of its deep integration with the Microsoft 365 suite if your organization already uses those tools. Familiarize yourself with the platform's features, especially its channels, file sharing, and collaboration tools, to maximize productivity. It's also important to invest time in customizing notification settings to avoid being overwhelmed by constant alerts. While the interface might initially feel cluttered, exploring its many features step by step and training your team can help make the transition smoother. If you work with external partners, check the integrati

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Obinna A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Top-tier collaboration, seamlessly integration

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams stands out with its seamless integration with Microsoft 365, strong team management features and enterprise-level security.

What is your favorite aspect of this product?

Its seamless integration with Microsoft 365

What do you dislike most about this product?

Its cluttered interface, especially with a large number of channels and notifications, which can make it overwhelming to navigate at times.

What recommendations would you give to someone considering this product?

I'd recommend fully exploring its integration with Microsoft 365 apps and setting up channels and teams to organize conversations and projects. Also, take time to customize notifications to avoid overload and keep things streamlined.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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