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Mend Logo
Mend

Mend

7.3 /10
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Mend
7.3 /10

What is Mend?

Mend is a healthcare communications platform. Mend can connect to patients anytime, anywhere, and with any device through messaging, video, or forms. Mend can send or collect any information from a patient or a third party related to a patient's case. Mend is the absolute easiest, fully integrated technology to engage your patients.

Company Details

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Mend Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mend.

88 Likeliness to Recommend

85 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mend?

7% Negative
14% Neutral
79% Positive

Pros

  • Client Friendly Policies
  • Client's Interest First
  • Security Protects
  • Transparent

Feature Ratings

Average 88

Data Security

96

File Sharing Collaboration

94

Waiting Room

92

Prescription Tools

90

Live Chat

87

Medical Records Integration

87

Medical Billing

86

Voice and Video Collaboration

83

Mobile

83

Patient/ Physician Scheduling

80

Vendor Capability Ratings

Average 86

Business Value Created

91

Ease of Data Integration

91

Breadth of Features

90

Ease of Implementation

87

Availability and Quality of Training

86

Ease of IT Administration

86

Vendor Support

86

Quality of Features

85

Ease of Customization

85

Product Strategy and Rate of Improvement

80

Usability and Intuitiveness

79

Mend Reviews

Ryan M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Wonderful product

Likeliness to Recommend

10 /10

What differentiates Mend from other similar products?

Has a trial version that helps one to understand how the product works

What is your favorite aspect of this product?

Data security was great in testing some of the recent innovations in the field

What do you dislike most about this product?

All that I interacted with was awesome

What recommendations would you give to someone considering this product?

Is a must have for testing innovations in data security

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Krista h.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Mend Review.

Likeliness to Recommend

10 /10

What differentiates Mend from other similar products?

It enhances productivity. It is transparent. It is efficient.

What is your favorite aspect of this product?

Enhances productivity. User friendly. Saves time.

What do you dislike most about this product?

No negative feedback.

What recommendations would you give to someone considering this product?

I would recommend this program to others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark t.

  • Role: Industry Specific Role
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Mend Review.

Likeliness to Recommend

10 /10

What differentiates Mend from other similar products?

Good customer service. Simple interface. User friendly. Saves time.

What is your favorite aspect of this product?

User friendly. Saves time.

What do you dislike most about this product?

Costly to implement.

What recommendations would you give to someone considering this product?

Yes I would recommend this program to others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity