What is Mend?
Mend is a healthcare communications platform. Mend can connect to patients anytime, anywhere, and with any device through messaging, video, or forms. Mend can send or collect any information from a patient or a third party related to a patient's case. Mend is the absolute easiest, fully integrated technology to engage your patients.
Company Details
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Mend Ratings
Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
85 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mend?
Pros
- Client Friendly Policies
- Client's Interest First
- Security Protects
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Security
File Sharing Collaboration
Waiting Room
Prescription Tools
Live Chat
Medical Records Integration
Medical Billing
Voice and Video Collaboration
Mobile
Patient/ Physician Scheduling
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Mend Reviews
Ryan M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2023
Wonderful product
Likeliness to Recommend
What differentiates Mend from other similar products?
Has a trial version that helps one to understand how the product works
What is your favorite aspect of this product?
Data security was great in testing some of the recent innovations in the field
What do you dislike most about this product?
All that I interacted with was awesome
What recommendations would you give to someone considering this product?
Is a must have for testing innovations in data security
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Krista h.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
Mend Review.
Likeliness to Recommend
What differentiates Mend from other similar products?
It enhances productivity. It is transparent. It is efficient.
What is your favorite aspect of this product?
Enhances productivity. User friendly. Saves time.
What do you dislike most about this product?
No negative feedback.
What recommendations would you give to someone considering this product?
I would recommend this program to others.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mark t.
- Role: Industry Specific Role
- Industry: Government
- Involvement: End User of Application
Submitted Oct 2022
Mend Review.
Likeliness to Recommend
What differentiates Mend from other similar products?
Good customer service. Simple interface. User friendly. Saves time.
What is your favorite aspect of this product?
User friendly. Saves time.
What do you dislike most about this product?
Costly to implement.
What recommendations would you give to someone considering this product?
Yes I would recommend this program to others.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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