What is IncidentMonitor?
IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
100 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IncidentMonitor?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Systems Management Integration
Multi-Site Functionality
Integrated Knowledge Management
Technician Administration
Service Catalog
Multi Device Capability
End User Support Solutions
Reporting
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Ease of Customization
Ease of Implementation
IncidentMonitor Reviews
Peter S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
Amazing product!
Likeliness to Recommend
What differentiates IncidentMonitor from other similar products?
faster incident identification and resolution times, improved operational efficiency, proactive problem prevention, better visibility into system health, streamlined communication, detailed analytics for trend analysis, and minimized business impact
What is your favorite aspect of this product?
Ease of use and Integration
What do you dislike most about this product?
Nothing to dislike, I have no noted issues at the moment.
What recommendations would you give to someone considering this product?
Please go for it, It has many functions on single platform, one of the best for ITIL processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Samarth H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Its a very good ITSM tool in this price range.
Likeliness to Recommend
What differentiates IncidentMonitor from other similar products?
It has multiple ITSM processes in built which makes life easier for the users. It has very easy to use user interface which is better for these kind of products. and mostly it is cost effective compared some of the other products in this category.
What is your favorite aspect of this product?
What I like the most about IncidentMonitor is its strong customer support which is really effective and solves most of the issues really quickly. It has high number of customization options which makes it really adaptive for most of the situations. It is very budget friendly and suited for small scale companies and has a very user friendly interface which is really simple and easy to handle.
What do you dislike most about this product?
There are so many features sometimes it becomes hard for user to choose what kind of service to handle and sometimes there are few issue or bugs in interface which I think should be fixed .
What recommendations would you give to someone considering this product?
I think companies with small market cap or budget should really go for this as it gives so many features with comparing with similar tools in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Aishwarya P.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Excellent performance
Likeliness to Recommend
What differentiates IncidentMonitor from other similar products?
Nothing it's just like the incident monitor
What is your favorite aspect of this product?
Excellent performance
What do you dislike most about this product?
Nothing all good
What recommendations would you give to someone considering this product?
Excellent performance production
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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