In Partnership With SelectHub
What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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In Partnership With SelectHub
FreshBooks Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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87 Likeliness to Recommend
4
Since last award
91 Plan to Renew
7
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Project Accounting
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
FreshBooks Reviews
Abigail T.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
User friendly , but less reliable than QBO & Xero.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Very user-friendly for business owners.
What is your favorite aspect of this product?
Invoicing & Expense tracking is very easy.
What do you dislike most about this product?
Not GAAP compliant. Balance Sheet & Cash Flow reports aren't reliable.
What recommendations would you give to someone considering this product?
Hire a bookkeeper/Accountant for the adjusting journal entries. It needs a lot of analysis & clean ups other than categorizing to right accounts.
Pros
- Respectful
- Security Protects
- Enables Productivity
- Efficient Service
Cons
- Less Effective Service
- Less Caring
Please tell us why you think this review should be flagged.
Nimra H.
- Role: Finance
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Oct 2024
Its easy to use, customizeable invoices.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks stands out with customizable invoices and proposals.Easily integrated time and expense tracking. It has user-friendly interface and beats QuickBooks in ease of use.
What is your favorite aspect of this product?
Scale able pricing plan
What do you dislike most about this product?
Nothing dislike
What recommendations would you give to someone considering this product?
Its best for client management and collaboration tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Krista D.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2024
Making Time Tracking and Billing a Breeze
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Well, there isn’t much, but I’d say its invoicing automation really sets FreshBooks apart. It’s not that other tools can’t automate invoicing, but the way FreshBooks handles reminders and integrates them seamlessly with expenses makes cash flow management almost foolproof.
What is your favorite aspect of this product?
I don't need to double-check my timesheets—it just syncs up beautifully, and I know my numbers are accurate when billing clients. There was this one instance where I had a rush tax project, and knowing that FreshBooks tracked every minute saved me from underbilling. I can’t overstate how comforting that is.
What do you dislike most about this product?
If you’re managing more detailed inventory for client supplies or assets, it’s not going to cut it.
What recommendations would you give to someone considering this product?
I recommend it, but take caution on its limitations with inventory. If that’s a key part of your accounting process, you might need an additional tool.
Pros
- Helps Innovate
- Caring
- Transparent
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
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