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FreshBooks Logo
FreshBooks

FreshBooks

8.3 /10
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FreshBooks
8.3 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

87 Likeliness to Recommend

4
Since last award

91 Plan to Renew

7
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 87

Accounts Receivable Invoicing

92

Cost Revenue Tracking

89

Expense Management

88

Reconciliation

87

Dashboards, Analytics and Reporting

87

Cash Flow Management

85

Accounts Payable Purchase Orders

85

General Ledger Chart of Accounts

85

Project Accounting

85

Integration APIs

82

Budgeting Forecasting

82

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

84

Business Value Created

84

Breadth of Features

84

Ease of Customization

83

Quality of Features

83

Vendor Support

82

Ease of IT Administration

82

Availability and Quality of Training

80

Ease of Data Integration

79

FreshBooks Reviews

Abigail T.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

User friendly , but less reliable than QBO & Xero.

Likeliness to Recommend

7 /10

What differentiates FreshBooks from other similar products?

Very user-friendly for business owners.

What is your favorite aspect of this product?

Invoicing & Expense tracking is very easy.

What do you dislike most about this product?

Not GAAP compliant. Balance Sheet & Cash Flow reports aren't reliable.

What recommendations would you give to someone considering this product?

Hire a bookkeeper/Accountant for the adjusting journal entries. It needs a lot of analysis & clean ups other than categorizing to right accounts.

Pros

  • Respectful
  • Security Protects
  • Enables Productivity
  • Efficient Service

Cons

  • Less Effective Service
  • Less Caring

Nimra H.

  • Role: Finance
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Its easy to use, customizeable invoices.

Likeliness to Recommend

1 /10

What differentiates FreshBooks from other similar products?

FreshBooks stands out with customizable invoices and proposals.Easily integrated time and expense tracking. It has user-friendly interface and beats QuickBooks in ease of use.

What is your favorite aspect of this product?

Scale able pricing plan

What do you dislike most about this product?

Nothing dislike

What recommendations would you give to someone considering this product?

Its best for client management and collaboration tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Krista D.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Making Time Tracking and Billing a Breeze

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

Well, there isn’t much, but I’d say its invoicing automation really sets FreshBooks apart. It’s not that other tools can’t automate invoicing, but the way FreshBooks handles reminders and integrates them seamlessly with expenses makes cash flow management almost foolproof.

What is your favorite aspect of this product?

I don't need to double-check my timesheets—it just syncs up beautifully, and I know my numbers are accurate when billing clients. There was this one instance where I had a rush tax project, and knowing that FreshBooks tracked every minute saved me from underbilling. I can’t overstate how comforting that is.

What do you dislike most about this product?

If you’re managing more detailed inventory for client supplies or assets, it’s not going to cut it.

What recommendations would you give to someone considering this product?

I recommend it, but take caution on its limitations with inventory. If that’s a key part of your accounting process, you might need an additional tool.

Pros

  • Helps Innovate
  • Caring
  • Transparent
  • Appreciates Incumbent Status

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