What is ChurnZero?
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChurnZero Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ChurnZero.
81 Likeliness to Recommend
76 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChurnZero?
Pros
- Respectful
- Transparent
- Friendly Negotiation
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Surveys and Polling
Reporting and Analytics
Account Health Tracking
CRM Integration
Customer Scorecards
Onboarding Collateral Management
Centralized Note Taking
Onboarding Workflow Management
Onboarding Portal
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Vendor Support
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
ChurnZero Reviews
Christopher C.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
ChurnZero is amazing for customer engagement
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
Thanks to its excellent automation features and ease of use, the software is a wonderful tool. Easily identify which customers need the most attention so you can engage with them on an ongoing basis, preventing churn and resolving issues before they escalate.
What is your favorite aspect of this product?
I really like how ChurnZero can automate things. It would seem that we have an infinite number of options to achieve our goal. Another useful tool for identifying at-risk consumers is the Churn Score. Not only is it an extremely versatile tool, but it also makes creating emails easy.
What do you dislike most about this product?
Some features could use some improvement or are completely absent. However, CZ is dedicated to continuous development of the app and has a fantastic community.
What recommendations would you give to someone considering this product?
Keeping our current clientele interested and happy is our top priority. In addition, we will be able to generate reports on important metrics, engagement, consumption, etc., in a very short time.
Pros
- Reliable
- Unique Features
- Efficient Service
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
Kollin W.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
CZ is a powerful CRM, streamlining CS work!
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
Automations, AI functionality, exceptional onboarding service
What is your favorite aspect of this product?
AI functionality and Journey automation
What do you dislike most about this product?
UI is not as intuitive as Catalyst
What recommendations would you give to someone considering this product?
Highly recommend PoCing this solution against your other CRM tools as you are making decisions to upgrade CS tools
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Suprit D.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted May 2023
Ease of user and great pricing
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
Ease of user and great support
What is your favorite aspect of this product?
Almost all the features are designed as per the requirement
What do you dislike most about this product?
None that i can name as of now
What recommendations would you give to someone considering this product?
great work continue what you are doing
Pros
- Performance Enhancing
- Unique Features
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.