Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus by ZoomInfo

8.4 /10
Category
Chorus by ZoomInfo
8.4 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

82

Call Analytics

82

Role-Based Access

82

Application Integration

81

Audio Transcription

80

Mobile Support

79

Conversation Coaching

79

Dashboards and Reporting

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Chorus by ZoomInfo Reviews

Jessica A.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Memorize Your Conversations Now

Likeliness to Recommend

8 /10

What differentiates Chorus by ZoomInfo from other similar products?

The chorus stands out for me because it is so simple to use as the interface is user-friendly so my entire team can understand it without confusion. In comparison to other tools, Chorus has features that really fit my industry helping me get the best insights. I love how it allows me to learn from my calls and improve my sales conversations making it an excellent tool for my team.

What is your favorite aspect of this product?

I really like how easy it is to use Chorus since It records and writes down everything from my sales calls which means I don’t have to worry about forgetting what we talked about. It gives me good ideas about how to do better next time, and I can learn a lot from my conversations.

What do you dislike most about this product?

Sometimes, I feel like I want more options to customize my experience. Also, this software demands a little assistance when it comes to its advanced features. This can take some time and it makes me want a little more independence.

What recommendations would you give to someone considering this product?

I would recommend Chorus to anyone looking for a simple tool for recording and analyzing sales calls because it is excellent for learning and improvement. However, if you want a lot of fancy features or customization then you should consider other options.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Nicole P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Decent Product that Does the Basics

Likeliness to Recommend

6 /10

What differentiates Chorus by ZoomInfo from other similar products?

I don't find that Chorus has any differentiators compared to other products on the market

What is your favorite aspect of this product?

If you're looking for the basics of call recording and transcription, Chorus will get the job done.

What do you dislike most about this product?

Customization within the tool for learning purposes is extremely limited and is reliant on your customer success rep.

What recommendations would you give to someone considering this product?

If you're looking for a simple solution that will easily integrate with Zoom and Salesforce, it gets the job done. If you're searching for an innovative cutting edge product that uses the data from your calls to provide learning insights, you should probably keep looking.

Pros

  • Respectful
  • Reliable
  • Caring
  • Saves Time

Cons

  • Commodity Features
  • Inhibits Innovation
  • Slower Product Innovation

Rene D.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

intelligent note taking app.

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

It connects and logs my calls automatically.

What is your favorite aspect of this product?

It saves time on call reports and next steps. When I'm on the phone, I don't have to write down as many things. the choice to go back and look over the talk weeks later.

What do you dislike most about this product?

Joining meetings and pasting URLs doesn't always work.

What recommendations would you give to someone considering this product?

best for takes detailed notes & summarizes.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Inspires Innovation

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