Avoma Customer Reviews 2025 | SoftwareReviews

Avoma

Composite Score

8.4 /10

CX Score

8.4 /10

31 Reviews Write a Review

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What is Avoma?

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Intelligence, Avoma empowers teams to streamline workflows, enhance customer interactions, and accelerate growth. With Avoma, you can automatically schedule and record meetings, receive full transcripts and AI-generated notes, and sync actionable insights directly to your CRM. For more information, visit avoma.com.

Company Details

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Avoma Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avoma?

3% Negative

7% Neutral

90% Positive

Pros

Acts with Integrity
Fair
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Audio Transcription

Call Recording

Dashboards and Reporting

Application Integration

Role-Based Access

Call Analytics

Mobile Support

Manager Annotation and Feedback

Conversation Coaching

Pipeline Visibility

Artificial Intelligence Engine

Vendor Capability Ratings

Average 82

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Avoma Screenshots

Avoma Reviews

Tate L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Fantastic Product, and Versatile

Likeliness to Recommend

9 /10

What differentiates Avoma from other similar products?

Love that managers and leaders can see what my different areas of work are and they can go in and make notes, ask questions, and allow for feedback and follow up that is not really available in other products.

What is your favorite aspect of this product?

The fact that I can customize everything in the platform and work with my manager on one hand and my team on another and keep those items in the same space to keep me organized.

What do you dislike most about this product?

nothing to add here honestly.

What recommendations would you give to someone considering this product?

To take a serious look at how this will create better team and leadership workflows and help your team members stay on task with items they need to have completed each day, week, and month all in one place. highly reccommend.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Glenn D.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Great product, ease to use, and love the AI!

Likeliness to Recommend

9 /10

What differentiates Avoma from other similar products?

The AI feedback is great!

What is your favorite aspect of this product?

AI feedback on our calls is my favorite with the summary transcript

What do you dislike most about this product?

I do see some lag with Avoma when I am using the search feature.

What recommendations would you give to someone considering this product?

Keep developing the AI features, they are awesome!

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Effective Service

Stephanie L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use, streamlines processes

Likeliness to Recommend

10 /10

What differentiates Avoma from other similar products?

In all reality, there aren't a lot of ways to re-invent the wheel when it comes to call recording and transcription software. Avoma takes that software and makes it intuitive and user friendly.

What is your favorite aspect of this product?

I like that my scheduling links, call recordings, and transcriptions are all rolled into one easy location, but most of all, I love the ease of the integration with HubSpot. All call summaries are immediately synced to HubSpot company pages to eliminate an entire step for me when a call is over.

What do you dislike most about this product?

I truly do not have anything I dislike about Avoma at this time.

What recommendations would you give to someone considering this product?

Take your time and really understand the implementation process, support, and efficiencies that would benefit your team. Once you do all of that, you'll likely land on Avoma as your best option.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Avoma

What is Avoma?

Company Details

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Avoma Ratings

91 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Avoma?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avoma Screenshots

Meeting Transcript

CRM field updates

Unlimited scheduling links

Ask Avoma

Custom AI Scorecards

Avoma Reviews

Tate L.

Fantastic Product, and Versatile

Likeliness to Recommend

Pros

Glenn D.

Great product, ease to use, and love the AI!

Likeliness to Recommend

Pros

Stephanie L.

Easy to use, streamlines processes

Likeliness to Recommend

Pros

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Feature Ratings

Audio Transcription

Call Recording

Dashboards and Reporting

Application Integration

Role-Based Access

Call Analytics

Mobile Support

Manager Annotation and Feedback

Conversation Coaching

Pipeline Visibility

Artificial Intelligence Engine

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement