What is Alvaria Contact Center?
Alvaria Cloud's (formerly Aspect Via Cloud Contact Center) and workforce optimization solutions simplify and enhance the customer and agent experience. The contact center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions. The workforce optimization suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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70 Likeliness to Recommend
1
Since last award
82 Plan to Renew
2
Since last award
70 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alvaria Contact Center?
Pros
- Efficient Service
- Inspires Innovation
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Skills Based Routing
Ticket Management
Workforce Management
Screen Prompts
Multi Channel Queue Management
Knowledge Management
Contact Center Analytics
Multi Channel Intake Integration
Contact Center Compliance Management
Call Scripting and Call Flow Management
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
Business Value Created
Vendor Support
Ease of Data Integration
Ease of Customization
Quality of Features
Ease of IT Administration
Breadth of Features
Alvaria Contact Center Reviews
Tishona G.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Great and unique features but needs more tailoring
Likeliness to Recommend
What differentiates Alvaria Contact Center from other similar products?
The unique features or accessibility it provides.
What is your favorite aspect of this product?
From the supervisory pov, the ability to ghost listen on live calls and the ability to live coach agents and or barge in. It also allows agent recognition and a nave goal is met.
What do you dislike most about this product?
Certain reports can take longer to load. Also, it lacked user-friendly access points to information.
What recommendations would you give to someone considering this product?
They will have access to many unique features I have not seen with other products and a very helpful and readily available support staff.
Pros
- Reliable
- Unique Features
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Ramón C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Excellent Product
Likeliness to Recommend
What differentiates Alvaria Contact Center from other similar products?
Well the capable of different feature at the same time
What is your favorite aspect of this product?
Reporting
What do you dislike most about this product?
little slow
What recommendations would you give to someone considering this product?
great product 100% recommended
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Erika G.
- Role: Human Resources
- Industry: Chemicals
- Involvement: Business Leader or Manager
Submitted Apr 2020
Easy not pricey quick fast compatible
Likeliness to Recommend
What differentiates Alvaria Contact Center from other similar products?
Unsure of what to put here in general
What is your favorite aspect of this product?
It is very useful easy quick and fast capability
What do you dislike most about this product?
Nothing it works wellp
What recommendations would you give to someone considering this product?
I would recommend if it it is a good fit for them
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
Please tell us why you think this review should be flagged.
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