What is Adobe Experience Cloud?
Anticipate and adapt to your customers’ ever-changing expectations with Adobe Experience Cloud, our family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Adobe Experience Cloud?
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Analytics
Email Marketing Automation
Advanced Campaign Management
Social Media Marketing Management
Marketing Asset Management
Community Marketing Management
Marketing Operations Management
Marketing Workflow Management
Advanced Data Segmentation
Multi Channel Integration
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Adobe Experience Cloud Reviews
Courtney M.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Jan 2024
"Improve your company's marketing."
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
It allows our marketing teams to perform and create a live and custom dashboard which help us to gain deep insights and define data-driven strategies.
What is your favorite aspect of this product?
The platform has allowed us to mature into digital spaces we couldn't otherwise have experienced.
What do you dislike most about this product?
They are not transparent in their pricing per customer.
What recommendations would you give to someone considering this product?
It is for well resourced teams, both financially and head count to take advantage of the deep functionality and integrations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Miriam C.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2024
Experience cloud from an analyst's perspective
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
The smooth connection with adobe Analytics, Adobe Campaign, adobe target, and Adobe audience Manager
What is your favorite aspect of this product?
The visualization capabilities allow us to make data-driven decisions effectively. Option to create customized reports and dashboards
What do you dislike most about this product?
Navigating through the various features and settings can be overwhelming initially.
What recommendations would you give to someone considering this product?
During our initial adoption, a thorough training program helped our team grasp the various tools' functionalities. Consider it too.
Pros
- Respectful
- Fair
- Continually Improving Product
- Trustworthy
Please tell us why you think this review should be flagged.
Kavan L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Super incredible with marketing automation.
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
Super excellent with marketing automation. Spectacular with it's customer support. Elegant and terrific with cloud deployment. Intuitive dashboard.
What is your favorite aspect of this product?
It's such a spectacular software with marketing automation. Reliable for team collaboration. Incredible and intuitive dashboard. Great with sales promotions.
What recommendations would you give to someone considering this product?
It's such a spontaneous software with marketing automation. Great for cloud sales automation. Incredible with it's customer support. Intuitive dashboard.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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