Emotional Footprint Awards 2024
Robotic Process Automation - Enterprise
SoftwareReviews names UiPath Business Automation Platform, Automation Anywhere, Microsoft Power Automate, SS&C Blue Prism Enterprise, and ElectroNeek RPA and AI Platform as Robotic Process Automation - Enterprise Emotional Footprint Award Winners.
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Robotic Process Automation - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
UiPath
UiPath Business Automation Platform
The UiPath Platform: where automation turns AI’s promise into real-world impact
9.5
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Automation Anywhere, Inc.
Automation Anywhere
We are Automation Anywhere - the Automation Success Platform. Our vision is to fuel the future of work by unleashing human potential. We do this by helping you build your digital workforce to drive innovation and business growth. First and foremost, we help you build your digital workforce to help you empower employees (from pro developers to business users) to offload tasks and automate processes so they can focus on innovation and drive business success. With our complete suite of Intelligent Automation apps and tools, we help you use the power of AI to identify and transform any business process and uncover new ways to drive growth across your teams. www.automationanywhere.com
9.3
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
SS&C Technologies
SS&C Blue Prism Enterprise
SS&C | Blue Prism® Enterprise is an enterprise automation solution that provides organizations with a robust digital workforce, liberating people from repetitive tasks and manual processes. With your new unified workforce, your people are free to focus on creating exceptional customer experiences and be involved in more creative, high-value projects — the transformational work that matters most to your business.
9.0
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Power Automate
Discover a better way to get things done across your organization through digital and robotic process automation. Build time-saving workflows into everything from individual tasks to large-scale systems with seamless integration using hundreds of prebuilt connectors.Enable everyone to build secure workflows with a no-code guided experience and cloud-based data loss prevention, identity, and access management services.
8.9
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
ElectroNeek
ElectroNeek RPA and AI Platform
ElectroNeek is an Intelligent Automation Platform transforming business process management in enterprises by integrating AI bots with employee workflows, automating routines, and helping humans to focus on more creative and strategic tasks. ElectroNeek provides a wide range of exciting low-code automation tools based on RPA, IDP, AI and GPT-4 (Conversational and Generative) technologies.
8.7
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
Fortra
Fortra's Automate
Boost your productivity with cost-effective, easy-to-use automation software that transforms virtually any business or IT process and brings together the applications that keep your business running. Automate offers scalable automation capabilities whether you need an RPA solution for one department or an enterprise-wide Center of Excellence (CoE) initiative—Automate is built for the needs of any organization.
8.7
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
SAP
SAP Build Process Automation
Support intelligent robotic process automation (RPA) to execute processes across multiple systems, cloud solutions, and software-as-a-service offerings.
8.4
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Pegasystems Inc.
Pega Platform
A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.
8.3
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Tungsten Automation
Tungsten RPA
Increase productivity, efficiency and compliance so employees can focus on higher-value work by automating routine, repetitive tasks. Part of the industry-leading Tungsten Intelligent Automation Platform, Tungsten Robotic Process Automation (RPA) makes end-to-end automation happen.
8.2
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
FPT Information System
akaBot
akaBot Platform is a platform providing comprehensive solutions for automation and digitization to help businesses improve their productivity and save costs.
8.1
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
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