Emotional Footprint Awards 2024
Low-Code Business Process Management - Enterprise
SoftwareReviews names BIC Platform, ServiceNow App Engine, and Microsoft Power Apps as Low-Code Business Process Management - Enterprise Emotional Footprint Award Winners.
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Low-Code Business Process Management - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
GBTEC Software AG
BIC Platform
Improve workflows, automate processes & monitor them with process mining. With BIC Platform you raise the performance of your processes to a whole new level: higher productivity, speed and quality. Thanks to the integrated GRC component, you also minimize your risks and meet regulatory requirements with ease. With BIC Process Design you can model your business processes in no time and create an ideal basis for successful process and quality management. You can communicate process optimizations automatically and comprehensibly throughout the entire company in a matter of seconds via the integrated process portal.
8.6
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Power Apps
Use Power Automate, a powerful, built-in workflow engine. Quickly automate your workflows, enable business logic to simplify app building, and model your processes across connected data sources and services.
8.3
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
ServiceNow
ServiceNow App Engine
The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.
8.2
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
Appian
Appian Low-Code Automation
Appian provides a leading low-code automation software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com.
7.8
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Pegasystems Inc.
Pega Low-Code BPM
Improve efficiency, visibility, and agility of critical business processes. Build flexible and easy-to-use business solutions that help your business innovate and differentiate in a fast-changing market. Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change® technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
7.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
OutSystems, Inc.
OutSystems
OutSystems is the most complete full-stack application development platform. Using high-productivity, connected, and AI-assisted tools, developers can build and deploy a full range of applications — from consumer apps to critical business systems — fast, right, and for the future.
7.5
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
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