Emotional Footprint Awards 2024
Core Financial Management
SoftwareReviews names SAP S/4HANA Cloud and Certinia ERP Cloud as Core Financial Management Emotional Footprint Award Winners.
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Core Financial Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Certinia
Certinia ERP Cloud
Streamline, simplify, and automate your financial management on the Salesforce platform. Our customer-centric Certinia ERP Cloud software gives you a flexible general ledger, automated billing processes, and brilliant intelligence all in one place.
8.6
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
SAP
SAP S/4HANA Cloud
An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.
8.6
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Other Evaluated Vendors
Oracle
Oracle NetSuite ERP
NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.
8.1
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Dynamics 365 ERP
Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.
7.8
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Workday, Inc.
Workday Enterprise Management Cloud
Enterprise resource planning (ERP) systems come with limitations. Even cloud-based ERP can slow you down. Workday introduces a new class of solutions—the enterprise management cloud—that is faster, smarter, and more agile. So you can run at your best and deliver extraordinary results.
7.7
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Oracle
Oracle Fusion Cloud ERP
Tomorrow’s leaders are those most capable of adapting to change today. Oracle Fusion Cloud ERP is a complete, modern, cloud ERP suite that provides your teams with advanced capabilities, such as AI to automate the manual processes that slow them down, analytics to react to market shifts in real time, and automatic updates to stay current and gain a competitive advantage.
7.5
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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