Microsoft Corporation

Microsoft Dynamics 365

Composite Score

7.8 /10

CX Score

7.9 /10

78 Reviews Write a Review

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What is Microsoft Dynamics 365?

Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.

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Awards & Recognition

Microsoft Dynamics 365 won the following awards in the Enterprise Resource Planning - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

4 Top Rated Features

2022

Microsoft Dynamics 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

3
Since last award

88 Plan to Renew

4
Since last award

79 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365?

4% Negative

10% Neutral

86% Positive

Pros

Helps Innovate
Enables Productivity
Efficient Service
Respectful

Feature Ratings

Average 83

Analytics and Reporting

Accounting and Financial Management

Job and Project Management

Industry Specific Capabilities

Governance Risk and Compliance

Procurement Management

Customer Relationship Management

Service Management

Supply Chain Management

Human Capital Management

BI and Performance Management

Vendor Capability Ratings

Average 77

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Supply Chain Management

Score 8.0

View Microsoft Dynamics 365 in this category (opens in a new tab)

Core Financial Management

Score 7.8

View Microsoft Dynamics 365 in this category (opens in a new tab)

Microsoft Dynamics 365 Reviews

Nyengeterai Faith M.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great product

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 from other similar products?

Work flow process and escalation

What is your favorite aspect of this product?

Ease of escalation and multi phased approval processes

What do you dislike most about this product?

Can Be technical and not easy to understand

What recommendations would you give to someone considering this product?

Good for large organisations

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Michael J.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2026

Smart and Reliable Business Management Tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 from other similar products?

The biggest differentiator of Dynamics 365 is that it directly integrates with other Microsoft tools like Excel, Outlook and Teams. Whenever I send an email from Outlook, it shows up in my lead history. The overall customization and ecosystem is quite strong. If you have a clear workflow, you can easily align it with your goals as well, from outreach to service. I think it's not just for sales, it's designed to run the entire business.

What is your favorite aspect of this product?

What I liked the most is that the customer history and activity log are all in one place. When I write notes after a call, track emails and then schedule a follow-up, I don’t have to search for context again and again. This is very practical for me. Visibility in the pipeline is better and the status of deals is clear and data quality also helps. If the team manages things with discipline, reporting becomes quite meaningful. When the right structure is created, overall clarity becomes an essential routine. Work also seems faster and the mind is less stressed.

What do you dislike most about this product?

The major problem is that customization is difficult and really requires technical expertise to deal with it. Sometimes we have to make few small changes like adding a few fields, but that still requires an IT person to come help us out.

What recommendations would you give to someone considering this product?

If your company is small and you just need to track leads and deals, relying on this software would require more time and effort. It's better to get HubSpot or Pipedrive. But if your company already uses Microsoft products and has a large budget, you might want to consider it. One more thing is definitely take training. First, I recommend using the free trial for at least 15 days. Everything looks fast in the demo, but it's different in real life.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2025

Good software overall

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Cons

Under Delivered

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Microsoft Dynamics 365 Ratings

81 Likeliness to Recommend

3 Since last award

88 Plan to Renew

4 Since last award

79 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Microsoft Dynamics 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Supply Chain Management

Core Financial Management

Microsoft Dynamics 365 Reviews

Nyengeterai Faith M.

Great product

Likeliness to Recommend

Pros

Michael J.

Smart and Reliable Business Management Tool.

Likeliness to Recommend

Pros

Good software overall

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Dynamics 365 Comparisons

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Oracle Fusion Cloud ERP

3
Since last award

4
Since last award

4
Since last award

Feature Ratings

Analytics and Reporting

Accounting and Financial Management

Job and Project Management

Industry Specific Capabilities

Governance Risk and Compliance

Procurement Management

Customer Relationship Management

Service Management

Supply Chain Management

Human Capital Management

BI and Performance Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement