Emotional Footprint Awards 2023
Robotic Process Automation - Enterprise
SoftwareReviews names UiPath Studio, Automation Anywhere, and Blue Prism Intelligent RPA Platform as Robotic Process Automation - Enterprise Emotional Footprint Award Winners.
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Robotic Process Automation - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
UiPath
UiPath Studio
Create your own robot easily. UiPath Studio is a tool that enables you to design automation processes in a visual manner, through diagrams. UiPath Robot executes the processes built in Studio, as a human would. UiPath Orchestrator - a web application that enables you to deploy, schedule, monitor and manage Robots and processes.
9.4
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Automation Anywhere
Automation Anywhere
We are Automation Anywhere - the Automation Success Platform, a single, connected, scalable platform that automates complex manual processes across all your technology stack. With our complete suite of Intelligent Automation apps and tools, we help you use the power of AI to discover, digitize, automate, and scale any business process to drive collaboration, productivity and business growth. Once you’ve automated, we ensure you can securely scale across your company with our trusted cloud: flexible cloud-native automation that’s supported by a global ecosystem of partners and community members that will help you accelerate your automation initiatives.
9.2
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Blue Prism
Blue Prism Intelligent RPA Platform
Blue Prism offers a genuine 3rd sourcing option – a scalable Enterprise Robotic Process Automation (RPA) platform that works alongside humans, increasing productivity, improving experience and delivering true operational agility. Blue Prism’s intelligent & Connected-RPA platform is designed for business users and developed for IT governance.
9.2
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Other Evaluated Vendors
Fortra
Fortra's Automate
Boost your productivity with cost-effective, easy-to-use automation software that transforms virtually any business or IT process and brings together the applications that keep your business running. Automate offers scalable automation capabilities whether you need an RPA solution for one department or an enterprise-wide Center of Excellence (CoE) initiative—Automate is built for the needs of any organization.
8.7
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Power Automate
Discover a better way to get things done across your organization through digital and robotic process automation. Build time-saving workflows into everything from individual tasks to large-scale systems with seamless integration using hundreds of prebuilt connectors.Enable everyone to build secure workflows with a no-code guided experience and cloud-based data loss prevention, identity, and access management services.
8.7
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Pegasystems Inc.
Pega Platform
A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.
8.6
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Kofax
Kofax Robotic Process Automation
Employ software robots to automate repetitive tasks and manual processes, enhancing the work of human workers by enabling them to focus on innovative, customer-focused initiatives. The Kofax robotic process automation and integration platform is the fastest and most efficient way to acquire, enhance, and deliver information from virtually any application or data source, including websites and portals, desktop applications, and enterprise systems, without any coding.
8.4
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
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