Emotional Footprint Awards 2023
Fleet Management
SoftwareReviews names Cetaris, Trimble Transportation & Fleet Management, and Samsara as Fleet Management Emotional Footprint Award Winners.
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Fleet Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Cetaris Inc.
Cetaris
Cetaris is a fleet management software system that helps you streamline costs, save time, and optimize your maintenance program while achieving ROI. Capture the data you need the most with repair, parts, and task tracking. Automate work order creation and PM scheduling. Then, gain the right business insights to optimize performance with 1000+ report customizations.
8.6
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Trimble Inc.
Trimble Transportation & Fleet Management
At Trimble, we take a holistic approach to transportation management. No matter what segment you're in, we have the tools to help you improve your processes.
8.4
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Samsara Networks, Inc
Samsara
Lower fuel costs, boost efficiency, track your equipment, and more. All on one platform.
7.9
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
RareStep
Fleetio
Fleetio is a fleet management software system that keeps track of preventative maintenance & service, manage fuel expenses and keeps all vehicle details in one place.
7.7
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Geotab
Geotab
Reduce fuel costs and take fleet efficiency to new heights.
7.6
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
GPS Insight
GPS Insight
GPS Insight offers a vehicle and asset tracking solution for any type of business and every fleet size.
7.5
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Verizon Connect
Verizon Connect
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive.
6.4
CX Score
CX
Score
+61
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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