Emotional Footprint Awards 2023
Enterprise Resource Planning - Enterprise
SoftwareReviews names Oracle Fusion Cloud ERP, Microsoft Dynamics 365 ERP, and Workday Enterprise Management Cloud as Enterprise Resource Planning - Enterprise Emotional Footprint Award Winners.
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Enterprise Resource Planning - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Oracle
Oracle Fusion Cloud ERP
Tomorrow’s leaders are those most capable of adapting to change today. Oracle Fusion Cloud ERP is a complete, modern, cloud ERP suite that provides your teams with advanced capabilities, such as AI to automate the manual processes that slow them down, analytics to react to market shifts in real time, and automatic updates to stay current and gain a competitive advantage.
8.8
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Dynamics 365 ERP
Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.
8.1
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Workday, Inc.
Workday Enterprise Management Cloud
Enterprise resource planning (ERP) systems come with limitations. Even cloud-based ERP can slow you down. Workday introduces a new class of solutions—the enterprise management cloud—that is faster, smarter, and more agile. So you can run at your best and deliver extraordinary results.
7.9
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Other Evaluated Vendors
Oracle
Oracle PeopleSoft ERP
Reduce costs by automating and centralizing global transactional processes and your entire supply chain.
7.6
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Oracle
Oracle E-Business Suite
Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.
7.5
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Unit4
Unit4 ERP
Unit4 ERP is a cloud ERP solution that enables service-centric organizations in the public and private sectors to gain a significant advantage over their peers. Its leading-edge architecture facilitates faster innovation at a lower cost and with less disruption. The result is more opportunity and smarter operations.
7.3
CX Score
CX
Score
+58
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
SAP
SAP S/4HANA Cloud
An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.
7.1
CX Score
CX
Score
+65
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Infor
Infor ERP
Infor ERP solutions (Lawson, M3, LN, LX, Addage, Syteline) deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster.
7.0
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Oracle
Oracle JD Edwards EnterpriseOne ERP
Oracle's JD Edwards EnterpriseOne financial management solutions can help you respond more quickly to your changing environment, streamline your financial operations, and improve the accuracy of your financial reporting.
6.8
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
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