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Emotional Footprint Awards 2023

Document Management


SoftwareReviews names DocuWare, Adobe Document Cloud, Ideagen Huddle, Microsoft Sharepoint, Zoho WorkDrive, and Dokmee DMS as Document Management Emotional Footprint Award Winners.


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Document Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


DocuWare

DocuWare

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

9.2

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
42Reviews

Ideagen Inc

Ideagen Huddle

Ideagen Huddle delivers a bespoke document-centric experience to regulated collaboration. Bring your people, content, and actions together.

9.1

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
35Reviews

Adobe Systems

Adobe Document Cloud

With Document Cloud, featuring the all-new Adobe Acrobat DC, get every ounce of potential out of your PDFs from any device. From shared PDF reviews across devices to collecting the most secure e-signatures from right inside your favorite apps, including Microsoft Office.

9.0

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
172Reviews

Microsoft Corporation

Microsoft Sharepoint

Microsoft SharePoint is your mobile intranet for collaboration and teamwork. Share files, manage documents and create team sites & employee intranets.

8.9

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
603Reviews

Zoho

Zoho WorkDrive

Zoho WorkDrive is an online file storage, sync and collaboration platform for modern teams, small businesses and large enterprises. It introduces Team Folders, which enables teams of any size to work together securely like they're right beside you. Besides, you get the Zoho Office Suite Editors, and complete access stats at the team level and the team folder level. TeamDrive takes complete care of your mobility needs with the Android and iOS mobile apps and the desktop sync application.

8.9

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 91% Positive
Badge Winner
69Reviews

Dokmee

Dokmee DMS

Dokmee is a secure, easy to use document management system designed for a variety of purposes including document capture and storage, search and retrieval, and file sharing. Dokmee adapts to any business model by maximizing accessibility and functionality in repositories of all sizes, while increasing collaboration and communication between users. With a very user friendly interface available in 19 languages, Dokmee is the smart and flexible choice.

8.9

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
46Reviews

Other Evaluated Vendors


Atlassian

Confluence

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

8.8

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

3% Negative 87% Positive
151Reviews

Revver

Revver

Revver (formerly eFileCabinet) empowers businesses to reinvent their most common processes to be more efficient. Offering both cloud and on-premise platforms, Revver is document management software that provides businesses with intelligent organization, workflow automation, secure file-sharing, and eSignature requests, all on one platform. Businesses never have to worry about losing documents, wasting time, or keeping compliant. Revver is accessible via web browser and a desktop app.

8.6

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 98% Positive
28Reviews

PandaDoc Inc

PandaDoc DMS

Create, send, track, and eSign client-facing documents designed to win more business. Reduce the amount of time you spend from start to finish on proposals, quotes, and contracts so you can get back to what matters – your prospects and customers. Meet team goals faster and foster improved collaboration with multiple workspaces, performance metrics, and approval workflows. Simplify processes and increase efficiencies across your entire organization when you integrate your existing CRM, payment, and file storage apps into a unified workflow.

8.4

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

0% Negative 92% Positive
15Reviews

ColumbiaSoft Corporation

Document Locator

Document Locator is centralized document management software that combines the ease of Windows-integration with the added flexibility of Web browser access.

8.3

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 98% Positive
15Reviews

CapLinked Inc

CapLinked

CapLinked is more than just document management software – setup your workspace data room in under 10 minutes, then edit, share, and collaborate on documents faster than ever before with our intuitive interface. CapLinked makes it faster, safer, and easier to manage business transactions in the cloud. CapLinked’s secure platform provides companies with easy-to-use tools for capital raises, asset sales, mergers & acquisitions, real estate deals, investor & board reporting, business development negotiations, and other types of complex business transactions.

7.2

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

4% Negative 82% Positive
23Reviews

Micro Focus

Micro Focus Content Manager

Micro Focus® Content Manager is a governance based enterprise con- tent management (ECM) system designed to meet the global needs of government, regulated industry and enterprises.

7.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

3% Negative 84% Positive
10Reviews

For the full list of vendors in this space, click here.

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