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Emotional Footprint Awards 2023

Digital Asset Management


SoftwareReviews names Acquia DAM (Widen Collective), PhotoShelter for Brands, and Intelligencebank DAM as Digital Asset Management Emotional Footprint Award Winners.


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Digital Asset Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


PhotoShelter Inc

PhotoShelter for Brands

Your team needs to share photos and videos quickly and constantly to tell your brand’s story - but the old ways of managing your files can’t keep up. With PhotoShelter for Brands, formerly known as Libris, you’ll be able to move creative files from point A to point B instantly and unlock the possibilities of your brand’s most powerful moments.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 96% Positive
Badge Winner
38Reviews

Acquia Inc

Acquia DAM (Widen Collective)

Bring your content together with one platform. Acquia DAM (Widen Collective) simplifies how your digital assets, product specs, and marketing copy are delivered to market. Keep your teams collaborating, coordinating, and in control of your brand across the content lifecycle.

9.2

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

2% Negative 94% Positive
Badge Winner
47Reviews

IntelligenceBank

Intelligencebank DAM

IntelligenceBank's Digital Asset Management platforms help you manage and collaborate on all your images, video and artwork - internally and with customers & agencies.

9.2

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 95% Positive
Badge Winner
21Reviews

Other Evaluated Vendors


Smartsheet

Brandfolder

Brandfolder is a visually-elegant and user-friendly Digital Asset Management software that allows marketers and creatives across industries to maximize their brand management potential. With its cloud-first architecture, users can organize, manipulate, distribute, and analyze their most important digital collateral from a single source of truth. With advanced AI-powered smart search, asset editing and manipulation, annotated workflow with approvals and notifications, and actionable brand insights, Brandfolder’s feature suite amplifies cross-team collaboration and productivity, and empowers external users to access the content they need with unprecedented ease.

9.1

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 97% Positive
37Reviews

Bynder

Bynder DAM

Bynder takes you beyond managing digital assets with an ecosystem of marketing tools that enables brands to thrive. Known for its user-friendly interface, best-in-class customer service, and innovative functionality, Rooted in a powerful and intuitive DAM solution, Bynder's richly integrated ecosystem of marketing tools unifies and transforms the creation and sharing of assets. The Bynder portfolio enables brands to thrive with a new, efficient way of working by automating menial tasks and scaling output alongside business growth. Digital Asset Management solution is the leading platform to safely store your digital content in the cloud.

9.0

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 94% Positive
32Reviews

Image Relay

Image Relay

Image Relay allows brands to curate, control, and communicate all of their most valuable brand assets from one integrated, secure, easy-to-use spot in the cloud. with its intuitive digital asset management solution.

8.9

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 95% Positive
21Reviews

Adobe Systems

Adobe Experience Manager

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.

8.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 90% Positive
42Reviews

Hyland Software

Nuxeo DAM

The Nuxeo DAM Platform is a unique asset management solution which utilizes automation technologies to improve efficiencies, increase accuracy, and provide robust capabilities like no other DAM solution can. With its low-code technology, organizations can easily implement an out-of-the-box solution with easy-to-customize features. This allows organizations to develop the creative workflow their business needs. Their employees can then easily create, tag, organize, and share dynamic, rich digital assets to be used in collaboration across the organization.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

5% Negative 87% Positive
22Reviews

Canto

Canto Digital Asset Management

Canto Digital Asset Management (DAM) software organizes digital media such as images, videos and documents. DAM secures files, manages copyrights and handles permissions. It’s a company-wide content storage system that boosts sharing, maintains brand consistency and reduces time-consuming hunts for digital assets.

7.9

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 85% Positive
57Reviews

For the full list of vendors in this space, click here.

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