Emotional Footprint Awards 2022
Security Orchestration, Automation, and Response
SoftwareReviews names Tines and IBM Security QRadar SOAR as Security Orchestration, Automation, and Response Emotional Footprint Award Winners.
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Security Orchestration, Automation, and Response
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Tines
Tines
Tines helps the world's most security-conscious companies automate their repetitive workflows. But how does it actually work?
9.7
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
95
Value Index
VALUE INDEX
IBM
IBM Security QRadar SOAR
IBM Resilient Security Orchestration, Automation and Response (SOAR) Platform (Formerly IBM Resilient SOAR) is the leading platform for orchestrating and automating incident response processes. IBM Resilient SOAR Platform quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.
8.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Other Evaluated Vendors
Fortinet
FortiSOAR
Integrated into the Fortinet Security Fabric, FortiSOAR security orchestration, automation and response (SOAR) remedies some of the biggest challenges facing cybersecurity teams today. Allowing security operation center (SOC) teams to create a custom automated framework that pulls together all of their organization's tools unifies operations, eliminating alert fatigue and reducing context switching. This allows enterprises to not only adapt, but also optimize their security process.
8.7
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Splunk
Splunk SOAR
Splunk SOAR (formerly Splunk Phantom) combines security infrastructure orchestration, playbook automation and case management capabilities to streamline your team, processes and tools.
8.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Swimlane
Swimlane Platform
Swimlane is the leader in cloud-scale, low-code security automation. The SOAR solution unlocks the potential of automation beyond the SOC by delivering a low-code platform that serves as the system of record for the entire security organization and enables anyone within the organization to contribute their knowledge and expertise to the protection of the organization. For more information, visit swimlane.com.
8.5
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Siemplify
Siemplify SOAR Platform
The Siemplify Security Operations Platform serves as your complete cloud-native security operations workbench - delivering serious orchestration, automation and response firepower. Human and machine fuse to unify disparate security tools for full visibility and context, automate the tedious to free up time for more strategic initiatives, and speed response from hours to minutes.
8.5
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Trellix
Trellix Helix
Elevate & Empower Security Operations.
8.3
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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