Emotional Footprint Awards 2022
AIOps
SoftwareReviews names Dynatrace AIOps, BMC TrueSight, and AppDynamics as AIOps Emotional Footprint Award Winners.
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AIOps
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
BMC Software, Inc.
BMC TrueSight
For IT organizations focused on managing and delivering applications and services at the speed of business, the TrueSight portfolio of products offers unprecedented visibility into performance and utilization of the IT resources that fuel your digital services.
8.9
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Dynatrace
Dynatrace AIOps
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, their all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort.
8.8
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Cisco Systems
AppDynamics
AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.
8.6
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Other Evaluated Vendors
New Relic, Inc.
New Relic AIOps
The observability platform for the modern enterprise. New Relic One lets you find, visualize, and understand everything that’s happening across your software environment. Cut through complexity, provide context, and see across artificial organizational boundaries, quickly finding and fixing problems. With our open, connected, and programmable platform, you can create more perfect software, experiences, and businesses.
8.5
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Vunet Systems
VuNet vuSmartMaps
The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.
8.4
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Datadog
Datadog
Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.
8.3
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
ServiceNow
ServiceNow Service Management
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
8.0
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Splunk
Splunk AIops Platform
Data chaos is everywhere, bringing with it more data than organizations know what to do with — at great volumes, different kinds and at ever-increasing speeds. At Splunk, we want you to embrace your data. Splunk, the Data-to-Everything Platform, empowers customers to use this explosion as an opportunity to drive effectiveness, productivity, insights and automation… to turn data into action, anywhere in the organization.
7.5
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
OpsRamp Inc
OpsRamp OpsQ
OpsRamp's artificial intelligence for IT operations (AIOps) solution, OpsQ, is the world's first service-centric AIOps platform with intelligent event management, powerful alert correlation, and rapid remediation.
5.7
CX Score
CX
Score
+32
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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