Emotional Footprint Awards 2021
eForms Software
SoftwareReviews names Paperform, Zoho Forms, FormAssembly, and Google Forms as eForms Software Emotional Footprint Award Winners.
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eForms Software
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Paperform Pty. Ltd
Paperform
Paperform is an online platform that enables anyone to create online forms or product pages quickly, intuitively, and to brand them as they like, all without writing code.
9.3
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Zoho
Zoho Forms
Create and share online forms, receive email alerts, and get your team involved to manage your data with Zoho Forms.
8.4
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
FormAssembly
FormAssembly
FormAssembly is an all-in-one web form building and data collection platform. With the combination of our easy-to-use form builder, robust integration to Salesforce, and high security and compliance standards, companies are able to save time, money, and effort in their day-to-day processes and get the maximum benefit out of the data they collect.
8.2
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Google Forms
Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.
8.1
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Other Evaluated Vendors
Formstack, LLC
Formstack
With Formstack, businesses and teams of all types and sizes can easily create online forms to automate repetitive business processes and gain rich insights. Quickly and easily create custom forms, feed data into digital documents, and collect eSignatures to streamline your workflow automation. Formstack's platform brings all our workplace productivity products together into one, integrated solution.
7.6
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Ricoh USA
Ricoh eForms Manager
RICOH eForms Manager is a dynamic solution that simplifies the electronic forms process – giving you the tools to quickly create new forms, build out existing forms, determine routing rules, establish workflow automation and more.
7.6
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Jadu
Jadu XForms Professional
Continuum XFP is a powerful, secure and flexible eForms solution that provides non-technical tools to build online forms. Build efficiency into your services by connecting with your customers. Intelligent eForms on all devices, providing rapid service transformation with flexible integration.
7.5
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
JotForm, Inc.
JotForm
Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.
7.5
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
Typeform
Typeform
Typeform turns average forms & surveys into a powerful brand communication tool for your business. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.
7.2
CX Score
CX
Score
+65
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Versivo Inc
Versiform
Versiform is a cloud-based eForm solution thils at allows government and commercial organizations to efficiently transform paper-based processes to the web. Versiform helps its users collect better data and streamline operations through tracking, auditing and reporting, without having to invest in IT infrastructure or software developers.
7.0
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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