Data Quadrant Awards 2024

Web and Video Conferencing - Midmarket

SoftwareReviews names iotum, 3CX, and Whereby as Web and Video Conferencing - Midmarket Data Quadrant Award Winners.

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Web and Video Conferencing - Midmarket

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

user satisfaction rankings
|
vendor capability comparisons
|
business value scores
|
individual feature evaluations
|
emotional connection to products

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30+ pages

Web and Video Conferencing - Midmarket Data Quadrant

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists

25Reviews

iotum Inc

iotum

iotum is a leader in audio and video solutions committed to building cutting-edge products and services that enhance remote collaboration and communication for organizations across the globe. The iotum platform is built to be easily white-labeled and integrated into your existing offering or website to optimize your user experience. Engage with your audience in real-time, on any platform, from anywhere, through the addition of video, voice, messaging, and streaming with iotum’s Cloud Communications Platform.

9.1

Composite
Score

+97

Emotional
Footprint

97%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

45Reviews

3CX Inc.

3CX

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

8.9

Composite
Score

+92

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

28Reviews

Whereby

Join the teams across all industries who are holding secure and efficient meetings from their browser with Whereby.

8.7

Composite
Score

+95

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

Vendor Capability Awards

Availability and Quality of Training

iotum

Breadth of Features

3CX

Business Value Created

iotum

Ease of Customization

iotum

Ease of Data Integration

iotum

Ease of IT Administration

iotum

Ease of Implementation

iotum

Product Strategy and Rate of Improvement

iotum

Quality of Features

iotum

Usability and Intuitiveness

iotum

Vendor Support

iotum

Vendor Capability Awards

Availability and Quality of Training

iotum

Breadth of Features

3CX

Business Value Created

iotum

Ease of Customization

iotum

Ease of Data Integration

iotum

Ease of IT Administration

iotum

Ease of Implementation

iotum

Product Strategy and Rate of Improvement

iotum

Quality of Features

iotum

Usability and Intuitiveness

iotum

Vendor Support

iotum

Other Evaluated Vendors

33Reviews

SpikeApp Inc.

Spike

Say goodbye to plugins, creating accounts, and logins. With Video Meetings and Audio Calls fully integrated into your Inbox, your workflow stays- well...flowing!

8.6

Composite
Score

+93

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

38Reviews

Livestorm

Livestorm is the end-to-end video engagement platform enabling organizations to create on-demand, live, or pre-recorded events at scale—from your browser. Our solution supports all the workflows around a video engagement; including landing pages, registration, email follow-ups, and sharing video recordings. Powerful end-to-end analytics helps you track and measure audience engagement. Seamless integration with tools like Pipedrive and Intercom helps you manage all of your insights in one place.

8.5

Composite
Score

+96

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

50Reviews

Intermedia, Inc.

AnyMeeting Video Conferencing

Whether with colleagues, clients or prospects, use AnyMeeting video conferencing for that more personal and powerful connection. That will translate to higher engagement, higher productivity and higher sales versus travel or traditional phone conferencing.

8.3

Composite
Score

+96

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

49Reviews

Lifesize Inc

Lifesize Video Conferencing

Connect and meet with anyone, anywhere from any device with stunning quality and end-to-end encryption.

8.1

Composite
Score

+92

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

31Reviews

Amazon

Amazon Chime

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

7.7

Composite
Score

+85

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

For the full list of vendors in this space, click here.

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.