3CX Logo Award Winner Product Badge
3CX Logo Award Winner Product Badge
3CX Inc.

3CX

9.0 /10
Category
3CX
9.0 /10

What is 3CX?

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

Company Details


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Awards & Recognition

3CX won the following awards in the Web and Video Conferencing - Midmarket category

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3CX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 3CX.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3CX?

2% Negative
6% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Respectful
  • Includes Product Enhancements
  • Reliable

Feature Ratings

Average 89

Video Conferencing

90

Audio Conferencing VoIP

90

Keyboard Mouse Control

89

File Transfer

89

Instant Messaging

89

Screen Share

89

Audio Conferencing Call in Bridge

89

Audio Controls

89

Facilitator Functions

88

Virtual Whiteboard

83

Application Share

80

Vendor Capability Ratings

Average 88

Ease of IT Administration

91

Usability and Intuitiveness

90

Business Value Created

90

Ease of Implementation

89

Availability and Quality of Training

89

Breadth of Features

89

Quality of Features

88

Ease of Customization

87

Product Strategy and Rate of Improvement

87

Ease of Data Integration

86

Vendor Support

81

3CX Reviews

Maddison B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

3CX training minimizes challenges.

Likeliness to Recommend

9 /10

What differentiates 3CX from other similar products?

The ideal feature of 3CX is its business-oriented built-in functionality set, which includes video conferencing, screen sharing, and interactive whiteboard functions. This makes the learning environment highly interactive, which is very suitable for cases such as management where many concepts are involved. Discussions about sensitive company data are not worrisome due to the many security measures, such as end-to-end encryption, the platform provides.

What is your favorite aspect of this product?

3CX is very friendly and easy to use for anyone who is making a presentation and also for anyone joining the presentation. Its reliability is acceptable, especially during times when one has to make a very important presentation with little technical junk. Another advantage of the sessions is the availability of the sessions’ recordings and the possibility of accessing the material at any given time.

What do you dislike most about this product?

Though there are many advantages that 3CX possesses, its analytics capabilities can be considered not very broad.​ Also, an integrated quiz feature would help the trainers monitor the understanding of the learners and make immediate changes to delivery depending on the results.

What recommendations would you give to someone considering this product?

It was easier to start the session. The high definition of the videos and the clarity of the sound made it possible for all participants to follow the details I was conveying. This real application makes it possible to share sensitive and critical information. Thanks to the flexibility offered by 3CX, it was possible for the audience and the company's employees to connect even if potential environmental factors transformed what could have been an adverse event into a valuable learning opportunity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Leander v.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Great value software for business

Likeliness to Recommend

8 /10

What differentiates 3CX from other similar products?

Good integration with hardware and mobile phone app

What is your favorite aspect of this product?

App and control panel

What do you dislike most about this product?

Sometimes it has glitches if WiFi is bad

What recommendations would you give to someone considering this product?

Get some good WiFi coverage

Pros

  • Continually Improving Product
  • Reliable
  • Respectful
  • Fair

Khaya D.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates 3CX from other similar products?

Clear call quality and stable software

What is your favorite aspect of this product?

The whole software is perfect,

What do you dislike most about this product?

No dislikes

What recommendations would you give to someone considering this product?

If you want perfect solution for business telecoms, go for 3cx

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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