Data Quadrant Awards 2024

Communications Platform as a Service

SoftwareReviews names Rainbow by Alcatel-Lucent Enterprise, Plivo, Amazon Connect, and Bandwidth as Communications Platform as a Service Data Quadrant Award Winners.

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Communications Platform as a Service

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

user satisfaction rankings
|
vendor capability comparisons
|
business value scores
|
individual feature evaluations
|
emotional connection to products

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30+ pages

Communications Platform as a Service Data Quadrant

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists

23Reviews

Alcatel-Lucent Enterprise

Rainbow by Alcatel-Lucent Enterprise

Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.

8.3

Composite
Score

+95

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

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Product Report

15+
pages

22Reviews

Plivo

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

8.2

Composite
Score

+92

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

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Product Report

15+
pages

36Reviews

Amazon

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.

8.1

Composite
Score

+90

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

28Reviews

Bandwidth

Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.

8.1

Composite
Score

+86

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

Vendor Capability Awards

Availability and Quality of Training

EnableX Communication APIs

Breadth of Features

Plivo

Business Value Created

Plivo

Ease of Customization

Plivo

Ease of Data Integration

Plivo

Ease of IT Administration

Commio

Ease of Implementation

Commio

Product Strategy and Rate of Improvement

Plivo

Quality of Features

Plivo

Usability and Intuitiveness

Plivo

Vendor Support

Plivo

Vendor Capability Awards

Availability and Quality of Training

EnableX Communication APIs

Breadth of Features

Plivo

Business Value Created

Plivo

Ease of Customization

Plivo

Ease of Data Integration

Plivo

Ease of IT Administration

Commio

Ease of Implementation

Commio

Product Strategy and Rate of Improvement

Plivo

Quality of Features

Plivo

Usability and Intuitiveness

Plivo

Vendor Support

Plivo

Other Evaluated Vendors

24Reviews

Commio

Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with their integrated thinQ io portal or flexible APIs. Commio makes it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection.

8.1

Composite
Score

+86

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

27Reviews

EnableX

EnableX Communication APIs

EnableX is Asia’s leading Cloud Communications solution provider offering fast and reliable full-stack communications APIs and SDKs to build an engaging in-app experience. Powered with WebRTC, it allows businesses to integrate Video, Voice, Chat and SMS capability right into the app and site.

7.9

Composite
Score

+97

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

20Reviews

Infobip

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

7.8

Composite
Score

+89

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

21Reviews

Telnyx

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

7.8

Composite
Score

+84

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

21Reviews

Sinch

Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.

7.7

Composite
Score

+84

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

21Reviews

Twilio

Twilio Customer Engagement Platform

Streamline your communication capabilities with Twilio's advanced suite of APIs

7.5

Composite
Score

+86

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

For the full list of vendors in this space, click here.

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.