What is Infobip?
Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infobip?
Pros
- Effective Service
- Fair
- Security Protects
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
WebRTC-based Calling
Cloud Integration
Drag and Drop User Interface
Communication APIs
Software Development Kit
Online Cloud Platform
Integration APIs
MMS API
Code Libraries
AI Engine for CPaaS
Vendor Capability Ratings
Quality of Features
Vendor Support
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Infobip Reviews
Fahmi B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Comprehensive and Reliable Communication Solution
Likeliness to Recommend
What differentiates Infobip from other similar products?
Infobip stands out due to its omnichannel communication, offering SMS, email, voice, chat apps, and in-app messaging, ensuring seamless customer reach. It boasts an extensive global network, connecting with telecom operators in over 190 countries for reliable delivery. The platform is highly scalable, catering to both small businesses and large enterprises. Infobip’s robust API integration allows easy customization and workflow integration. Advanced analytics provide valuable insights for optimizing strategies. Security and compliance with standards like GDPR and ISO/IEC 27001 ensure data protection.
What is your favorite aspect of this product?
My favorite aspect of Infobip is its omnichannel communication capabilities, allowing businesses to seamlessly connect with customers across multiple platforms like SMS, email, voice, chat apps, and in-app messaging. This versatility ensures businesses can reach their audience on their preferred channels, enhancing engagement and communication effectiveness.
What do you dislike most about this product?
The aspect I dislike most about Infobip is that its extensive range of features can be overwhelming for new users, making the initial setup and navigation somewhat complex. This steep learning curve may require additional time and effort to fully understand and utilize the platform's capabilities.
What recommendations would you give to someone considering this product?
For someone considering Infobip, I recommend: Leverage Customer Support: Utilize Infobip’s excellent 24/7 customer support and dedicated account managers to help with initial setup and ongoing use. Start with Core Features: Begin with the core communication channels that are most relevant to your business, and gradually explore additional features as you become more comfortable with the platform. Use Analytics Tools: Take advantage of Infobip’s advanced analytics and reporting tools to gain insights into your communication strategies and optimize your campaigns.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Stefan T.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2024
Easy to use, easy to develop inside the tool
Likeliness to Recommend
What differentiates Infobip from other similar products?
Functionality, easy to use
What is your favorite aspect of this product?
The easy way of configuring
What do you dislike most about this product?
Complexity, some integrations
What recommendations would you give to someone considering this product?
Take it is will help you a lot to enchant your business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Lidiane C.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2024
Easy-to-use product and good features for customer
Likeliness to Recommend
What differentiates Infobip from other similar products?
good features for customer service and data analysis
What is your favorite aspect of this product?
data analysis and customer service
What do you dislike most about this product?
I don't remember anything.
What recommendations would you give to someone considering this product?
It's a good vendor to our business. Easy-to-use product and good features for customer service and data analysis.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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