Data Quadrant Awards 2022

Communications Platform as a Service

SoftwareReviews names Infobip CPaaS and EnableX Communication APIs as Communications Platform as a Service Data Quadrant Award Winners.

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Communications Platform as a Service

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

user satisfaction rankings
|
vendor capability comparisons
|
business value scores
|
individual feature evaluations
|
emotional connection to products

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30+ pages

Communications Platform as a Service Data Quadrant

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists

10Reviews

Infobip

Infobip CPaaS

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

9.0

Composite
Score

+98

Emotional
Footprint

94%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

21Reviews

EnableX

EnableX Communication APIs

EnableX is Asia’s leading Cloud Communications solution provider offering fast and reliable full-stack communications APIs and SDKs to build an engaging in-app experience. Powered with WebRTC, it allows businesses to integrate Video, Voice, Chat and SMS capability right into the app and site.

8.6

Composite
Score

+98

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

Vendor Capability Awards

Availability and Quality of Training

Amazon Connect

Breadth of Features

Plivo

Business Value Created

Twilio Flex

Ease of Customization

Plivo

Ease of Data Integration

Infobip CPaaS

Ease of IT Administration

Plivo

Ease of Implementation

Infobip CPaaS

Product Strategy and Rate of Improvement

Twilio Flex

Quality of Features

Plivo

Usability and Intuitiveness

Twilio Flex

Vendor Support

Plivo

Vendor Capability Awards

Availability and Quality of Training

Amazon Connect

Breadth of Features

Plivo

Business Value Created

Twilio Flex

Ease of Customization

Plivo

Ease of Data Integration

Infobip CPaaS

Ease of IT Administration

Plivo

Ease of Implementation

Infobip CPaaS

Product Strategy and Rate of Improvement

Twilio Flex

Quality of Features

Plivo

Usability and Intuitiveness

Twilio Flex

Vendor Support

Plivo

Other Evaluated Vendors

12Reviews

Plivo

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

8.4

Composite
Score

+80

Emotional
Footprint

92%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

13Reviews

Twilio

Twilio Flex

Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.

8.4

Composite
Score

+80

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

13Reviews

Amazon.com

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.

8.3

Composite
Score

+85

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

11Reviews

IntelePeer

IntelePeer Atmosphere CPaaS

Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.

8.0

Composite
Score

+82

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

13Reviews

Mitel

Mitel MiCloud Connect

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

6.8

Composite
Score

+58

Emotional
Footprint

76%

Likeliness to
Recommend

Likeliness
to Recommend

For the full list of vendors in this space, click here.

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.