Data Quadrant Awards 2020

eCommerce

SoftwareReviews names Shopify Plus, Oracle Commerce Cloud, and IBM Digital Commerce as eCommerce Data Quadrant Award Winners.

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eCommerce

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

user satisfaction rankings
|
vendor capability comparisons
|
business value scores
|
individual feature evaluations
|
emotional connection to products

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30+ pages

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists

35Reviews

Shopify

Shopify Plus

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

8.2

Composite
Score

+90

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

24Reviews

Oracle

Oracle Commerce Cloud

Oracle Commerce Cloud is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

8.2

Composite
Score

+84

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

52Reviews

IBM

IBM Digital Commerce

IBM® Digital Commerce is a flexible cloud commerce platform that gives brands the best of both worlds by combining cloud convenience, ease of use and low cost of ownership with the ability to customize the brand experience for seamless customer engagement across any digital touch-point.

8.0

Composite
Score

+77

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

Vendor Capability Awards

Availability and Quality of Training

IBM Digital Commerce

Breadth of Features

Oracle Commerce Cloud

Business Value Created

IBM Digital Commerce

Ease of Customization

Shopify Plus

Ease of Data Integration

IBM Digital Commerce

Ease of IT Administration

Square E-commerce

Ease of Implementation

Oracle Commerce Cloud

Product Strategy and Rate of Improvement

IBM Digital Commerce

Quality of Features

IBM Digital Commerce

Usability and Intuitiveness

Square E-commerce

Vendor Support

IBM Digital Commerce

Vendor Capability Awards

Availability and Quality of Training

IBM Digital Commerce

Breadth of Features

Oracle Commerce Cloud

Business Value Created

IBM Digital Commerce

Ease of Customization

Shopify Plus

Ease of Data Integration

IBM Digital Commerce

Ease of IT Administration

Square E-commerce

Ease of Implementation

Oracle Commerce Cloud

Product Strategy and Rate of Improvement

IBM Digital Commerce

Quality of Features

IBM Digital Commerce

Usability and Intuitiveness

Square E-commerce

Vendor Support

IBM Digital Commerce

Other Evaluated Vendors

36Reviews

Salesforce.com

Salesforce Commerce Cloud

The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

7.9

Composite
Score

+83

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

34Reviews

Square

Square E-commerce

Square allows you to sell online on our site, with third party e-commerce sites and on your own site. With all three, you get next day deposits, can accept all major credit cards at one simple rate, and can integrate reporting and inventory with your offline sales.

7.9

Composite
Score

+79

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

66Reviews

Adobe

Adobe Commerce Cloud

Adobe Ecommerce allows merchandisers to manage multiple brands and products online, connect shoppers with the products they want, and take actions that reflect real business metrics.

7.7

Composite
Score

+79

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

49Reviews

Magento

Enjoy rich, out-of-the-box features, an unrivaled ability to customize, and seamless third-party integrations. With our cloud platform, a global ecosystem of implementation partners, and a vast marketplace of extensions, it’s time to bring your commerce vision to life.

7.5

Composite
Score

+76

Emotional
Footprint

76%

Likeliness to
Recommend

Likeliness
to Recommend

For the full press release, click here. For the full list of vendors in this space, click here.

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.