Adobe Systems

Adobe Commerce

Composite Score

8.2 /10

CX Score

8.4 /10

211 Reviews Write a Review

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What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

6% Negative

9% Neutral

85% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Reliable

Feature Ratings

Average 77

Payment Processing

Content Management

Order Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 76

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.2

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Daniel G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Great product but expensive, needs to renovate,

Likeliness to Recommend

6 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce is still the robust solution worldwide. They have the largest specialist between the agencies and people love the solution. For me is the leader in the market, but sometimes it gets too expensive for some clients. Also, the support is really bad.

What is your favorite aspect of this product?

The technology behind is top.

What do you dislike most about this product?

They have a very bad support.

What recommendations would you give to someone considering this product?

Do you have good Devs inside your team ? Sometimes you will go by your own bying Adobe, but if you have a good team for sure you will enjoy the solution.

Pros

Security Protects
Reliable
Continually Improving Product
Performance Enhancing

Cons

Less Effective Service
Less Respectful
Less Fair

Akhil Kumar V.

Role: Sales Marketing
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

FLEXIBLE AND INNOVATIVE

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

RICH B2B CAPABILITY AND SCALABILITY, FLEXIBLE.

What is your favorite aspect of this product?

CUSTOMIZATION CAPABILITY

What do you dislike most about this product?

IT IS COMPLEX.

What recommendations would you give to someone considering this product?

START SMALL AND FOCUS ON SEO.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Giovanni C.

Role: Operations
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

More innovative

What is your favorite aspect of this product?

Usability is the best

What do you dislike most about this product?

Poor interfaces

What recommendations would you give to someone considering this product?

To buy it as it’s the best in the market

Pros

Helps Innovate
Inspires Innovation
Client Friendly Policies
Fair

Adobe Commerce

Software Claimed

What is Adobe Commerce?

Company Details

Book a Free Demo Today!

Adobe Commerce Ratings

81 Likeliness to Recommend

95 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Daniel G.

Great product but expensive, needs to renovate,

Likeliness to Recommend

Pros

Cons

Akhil Kumar V.

FLEXIBLE AND INNOVATIVE

Likeliness to Recommend

Pros

Giovanni C.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

2
Since last award

Feature Ratings

Payment Processing

Content Management

Order Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training