What is Verint Experience Management?
Designed by security intelligence experts, Verint’s Experience Management platform is a vital tool for the collection and analysis of non-stop data from the open source web, social networks, blogs, news sites, and from the deep web and darknets. Covertly uncover, analyze, and even interact with the internet’s never-ending trail of clues to build suspect profiles, reconstruct social circles, engage targets, and generate evidence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
90 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Verint Experience Management?
Pros
- Efficient Service
- Effective Service
- Inspires Innovation
- Caring
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Visualization
Text Analytics
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
Sentiment Analytics
Alerts
API Framework
Multi-Channel Data Collection
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Availability and Quality of Training
Quality of Features
Breadth of Features
Ease of Implementation
Vendor Support
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Verint Experience Management Reviews
Mudit A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Verint Experience Management from other similar products?
Easy to use, it is intuitive Reporting and exporting for analysis Dashboards with Tableau
What is your favorite aspect of this product?
Creates triggers when we fall short of customers expectations Various surveys questions - qualitative and quantitative
What do you dislike most about this product?
Additional capabilities in case management exporting for a single user to schedule reporting. Allow the ability to set case properties based on surveys
What recommendations would you give to someone considering this product?
I would like more input on the questions posed to consumers. Compatible with Domo
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
shivam p.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
User friendly UI and making my life easier
Likeliness to Recommend
What differentiates Verint Experience Management from other similar products?
cloud-based solution that is highly optimized for common tasks, making forecasting and scheduling in the contact center smoother
What is your favorite aspect of this product?
highly scalable solution that makes it easy to deliver the right knowledge to users in the contact center and to customers through self-service.
What do you dislike most about this product?
No disliking
What recommendations would you give to someone considering this product?
looking forward for some new integrations
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sunny A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Verint is so easy to use, Data can be easily store
Likeliness to Recommend
What differentiates Verint Experience Management from other similar products?
It can customize according to your needs.
What is your favorite aspect of this product?
Customization, forecasting.
What do you dislike most about this product?
Price can be a factor
What recommendations would you give to someone considering this product?
Highly recommend, quite intuitive and great service
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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