What is UserGuiding?
UserGuiding improves product adoption rates through 'no coding needed' interactive user onboarding flows. With this simple lightweight tool, just about anyone can quickly create step-by-step product walkthroughs on-screen. UserGuiding comes with great analytics as well to track the performance of walkthroughs, tours, tutorial popups, and more to help create personalized experiences.
Company Details
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81 Likeliness to Recommend
60 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UserGuiding?
Pros
- Client's Interest First
- Generous Negotitation
- Transparent
- Friendly Negotiation
Cons
- Slower Product Innovation
- Less Inspiring
- Less Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Onboarding Workflow Management
Onboarding Portal
Customer Scorecards
Onboarding Collateral Management
Account Health Tracking
Centralized Note Taking
Surveys and Polling
Reporting and Analytics
CRM Integration
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Customization
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
UserGuiding Reviews
Erick C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Commodity features but in a nice and fair package
Likeliness to Recommend
What differentiates UserGuiding from other similar products?
UserGuiding charges a fair price for a simple but powerful, easy-to-use, and well-made onboarding tool.
What is your favorite aspect of this product?
How simple it is to implement and create its guides. Anyone can build one from scratch in just a few minutes. Also, they're empathic, you're really heard by their help team.
What do you dislike most about this product?
The onboarding are pretty limited in complexity. There are no conditionals or ways to make something different from linear guides. Once your user performs an action that wasn't foreseen, your guide is gone.
What recommendations would you give to someone considering this product?
Increase the rate of improvement. UserGuiding is lagging behind other competitor and their main differential - price - isn't that different anymore.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Commodity Features
Please tell us why you think this review should be flagged.
TJ P.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2023
Changing your app UI can break the guides
Likeliness to Recommend
What differentiates UserGuiding from other similar products?
Good documentation and support. Easy setup, although time consuming.
What is your favorite aspect of this product?
I managed everything self-service.
What do you dislike most about this product?
Took a long time to build everything the way we wanted it to work. We are an early stage app so our UI is changing a lot and the work we did on the guides became outdated.
What recommendations would you give to someone considering this product?
Make sure you have a goal in mind!
Pros
- Reliable
- Respectful
- Security Protects
- Performance Enhancing
Please tell us why you think this review should be flagged.
Becky S.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Easy setup but lacks polish
Likeliness to Recommend
What differentiates UserGuiding from other similar products?
UserGuiding has simple implementation that required very low-effort setup.
What is your favorite aspect of this product?
NPS survey inside the app with time-based configuration.
What do you dislike most about this product?
The guides themselves did not interact well with our app. Ultimately this is why we do not really use UserGuiding anymore because the guides were more cumbersome than they were helpful.
What recommendations would you give to someone considering this product?
If you are looking for an easy solution to create guides for your app that can be setup quickly, then this is for you. However, if you are looking for an integrated solution that feels native to your app, maybe consider something else.
Pros
- Appreciates Incumbent Status
- Security Protects
- Helps Innovate
- Performance Enhancing
Cons
- Less Reliable
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.
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