What is Ultimate?
Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
100 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ultimate?
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Personalized Service
Learning and Adaptability
Leads Generation
Intent Extraction
Natural Language Processing
Artificial Intelligence Engine
Other Integrations
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ultimate Reviews
AKASH M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
"Great Features, but Takes Time to Learn"
Likeliness to Recommend
What differentiates Ultimate from other similar products?
Cost effectiveness
What is your favorite aspect of this product?
Design structure
What do you dislike most about this product?
Not sure now
What recommendations would you give to someone considering this product?
Easy to use
Pros
- Generous Negotitation
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Surendar P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Technically sound and fantastic product.
Likeliness to Recommend
What differentiates Ultimate from other similar products?
The product has unique features with ease of use and is highly robust and portable as well and it's integration part is most loving.
What is your favorite aspect of this product?
User friendly and plugin availablity is the most loving part.
What do you dislike most about this product?
Nothing for now
What recommendations would you give to someone considering this product?
Please go and try this unique product and explore the variety of features and it's seamless performance.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jamie H.
- Role: Operations
- Industry: Banking
- Involvement: Vendor Management and Renewal
Submitted Aug 2024
Easy to use, a great product when you put time in.
Likeliness to Recommend
What differentiates Ultimate from other similar products?
I feel the difference between Ultimate and similar products is the level of service provided by the account management team. The team tries to ensure that the team is prepared and happy with any changes and with the product as a whole.
What is your favorite aspect of this product?
Ease of use. I feel the product was easy to get to grips with even for someone like me who had no experience working with an AI 3 years ago when we started with Ultimate AI.
What do you dislike most about this product?
The implementation of ChatGPT has not been perfect leading to incorrect responses to the customer. This can be time intensive leading to a large amount of training to improve on the bot's incorrect responses.
What recommendations would you give to someone considering this product?
Ensure that you have dedicated time put aside to train the bot.
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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