Ultimate Logo
Ultimate Logo
ultimate.ai

Ultimate

7.1 /10
Category
Ultimate
7.1 /10

What is Ultimate?

Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.

Company Details


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Ultimate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ultimate.

85 Likeliness to Recommend

100 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ultimate?

6% Negative
11% Neutral
83% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Security Protects

Feature Ratings

Average 72

Workflow Processing

79

Personalized Service

74

Learning and Adaptability

72

Leads Generation

71

Intent Extraction

70

Natural Language Processing

69

Artificial Intelligence Engine

67

Other Integrations

65

Vendor Capability Ratings

Average 72

Ease of Data Integration

77

Ease of Implementation

76

Business Value Created

76

Quality of Features

76

Ease of IT Administration

75

Breadth of Features

75

Usability and Intuitiveness

71

Availability and Quality of Training

69

Ease of Customization

67

Product Strategy and Rate of Improvement

66

Vendor Support

65

Ultimate Reviews

AKASH M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

"Great Features, but Takes Time to Learn"

Likeliness to Recommend

10 /10

What differentiates Ultimate from other similar products?

Cost effectiveness

What is your favorite aspect of this product?

Design structure

What do you dislike most about this product?

Not sure now

What recommendations would you give to someone considering this product?

Easy to use

Pros

  • Generous Negotitation
  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product

Surendar P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Technically sound and fantastic product.

Likeliness to Recommend

9 /10

What differentiates Ultimate from other similar products?

The product has unique features with ease of use and is highly robust and portable as well and it's integration part is most loving.

What is your favorite aspect of this product?

User friendly and plugin availablity is the most loving part.

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

Please go and try this unique product and explore the variety of features and it's seamless performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jamie H.

  • Role: Operations
  • Industry: Banking
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use, a great product when you put time in.

Likeliness to Recommend

8 /10

What differentiates Ultimate from other similar products?

I feel the difference between Ultimate and similar products is the level of service provided by the account management team. The team tries to ensure that the team is prepared and happy with any changes and with the product as a whole.

What is your favorite aspect of this product?

Ease of use. I feel the product was easy to get to grips with even for someone like me who had no experience working with an AI 3 years ago when we started with Ultimate AI.

What do you dislike most about this product?

The implementation of ChatGPT has not been perfect leading to incorrect responses to the customer. This can be time intensive leading to a large amount of training to improve on the bot's incorrect responses.

What recommendations would you give to someone considering this product?

Ensure that you have dedicated time put aside to train the bot.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

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