What is UJET CCaaS?
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUJET CCaaS Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UJET CCaaS.
94 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UJET CCaaS?
Pros
- Performance Enhancing
- Enables Productivity
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Contact Center Compliance Management
Contact Center Analytics
Skills Based Routing
Workforce Management
Screen Prompts
Multi Channel Intake Integration
Multi Channel Queue Management
Ticket Management
Call Scripting and Call Flow Management
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
UJET CCaaS Reviews
Erika F.
- Role: Operations
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Easy to use, very practical tool
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
Easy to implementate
What is your favorite aspect of this product?
How easy it is to be used in daily routine
What do you dislike most about this product?
- Breaks report - Difficulty in adapting the tool for LATAM market
What recommendations would you give to someone considering this product?
Good tool but pricey
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Nash T.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Dec 2022
Awesome Product!
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
UJET is a lot easier to use than any other similar products.
What is your favorite aspect of this product?
With UJET you'd be able to see your colleagues auxes, if they are on lunch, break and etc.
What do you dislike most about this product?
None so far.
What recommendations would you give to someone considering this product?
UJET makes your call center life easier.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Siddharth K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Easy to use, Efficient, and definitely worth a try
Likeliness to Recommend
What differentiates UJET CCaaS from other similar products?
UJET contact center platform has state of the art features and functionalities. It has it’s complete platform hosted on cloud which makes it secure and enhances integrity. It also provides self service capabilities with automation of the complete customer service with multi channel Virtual Agents in a single platform. Queue management, skill based routing, recording and transcription, analytics, etc are some important features that help enhance the platforms capabilities.
What is your favorite aspect of this product?
Cloud hosted platform with the option of having automation as desired with human like virtual agents for conversational experience for customer service replacing the traditional legacy IVRs
What do you dislike most about this product?
Not something very specific but the analytics/reporting suite could be improved to provide additional business metrics for the business to derive key challenges
What recommendations would you give to someone considering this product?
Should definitely try out the cloud contact Center platform with implementation of virtual agents for multi channel support and see the value it brings in to the business
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.