Twilio MessagingX Logo
Twilio MessagingX Logo
Twilio

Twilio MessagingX

8.2 /10
Category
Twilio MessagingX
8.2 /10

What is Twilio MessagingX?

Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.

Company Details


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Awards & Recognition

Twilio MessagingX won the following awards in the SMS Marketing category

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Twilio MessagingX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio MessagingX.

90 Likeliness to Recommend

91 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio MessagingX?

7% Negative
3% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 87

Text Messaging

96

Application Integration

90

Communication Archive

89

Opt-in

89

Scheduled Messaging

89

Surveys Feedback

87

Mobile Marketing Management

85

Social Media Marketing Management

81

Mobile Payments

75

Marketing Analytics

75

Loyalty Promotions Management

73

Vendor Capability Ratings

Average 89

Quality of Features

93

Business Value Created

92

Product Strategy and Rate of Improvement

90

Usability and Intuitiveness

90

Ease of Data Integration

87

Breadth of Features

87

Ease of Implementation

87

Vendor Support

86

Availability and Quality of Training

86

Ease of Customization

84

Ease of IT Administration

75

Twilio MessagingX Reviews

Livia T.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

We are achieving deeper customer engagement.

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

Twilio stands out from similar products in many ways. Some of which includes its pay per use payment plan and custom analytics which enable the tracking of vital data like real time delivery status for marketing messages. Its data segmentation capabilities is another area where Twilio leaves the competition behind.

What is your favorite aspect of this product?

Twilio Messaging X utilizes artificial intelligence ( AI ) provisions, to enhance messaging reach and effectiveness. By so doing, fraudulent traffic is automatically identified and blocked, while messaging routes are optimized. It also helps to extract important customer data from inward (incoming ) Twilio messages to curate personalized recommendations that helps engage with customers effectively.

What do you dislike most about this product?

Honestly, I am just satisfied with Twilio messaging X and what it has offered my team in terms of helping to deliver marketing messages , in the form of conversational chat, mms and sms across our chosen messaging channels , whether it be Facebook messenger or Whatsapp.

What recommendations would you give to someone considering this product?

On a personal level, I like that Twilio provides a pay per use pricing structure. This has ensured that teams are able to make use of Twilio messaging X without being locked into long term contracts.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Masika J.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Twilio MessagingX Is an Excellent Product

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

Twilio MessagingX has powerful capabilities. Moreover, Twilio MessagingX is easy to implement.

What is your favorite aspect of this product?

I like the ease of use of Twilio MessagingX. Twilio MessagingX makes massaging smooth.

What do you dislike most about this product?

I do not dislike Twilio MessagingX at all.

What recommendations would you give to someone considering this product?

I highly recommend Twilio MessagingX.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Melissa M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Ideal business text messaging service.

Likeliness to Recommend

10 /10

What differentiates Twilio MessagingX from other similar products?

Being able to reach customers on their most preferred messaging channel or app differentiates Twilio messaging from every similar messaging product. Using Twilio for triggered, automated messaging leaves us spoilt for choice , as we are able to initiate communication with customers and target sales prospects across multiple messaging platforms at once. Thereby, improving the effectiveness of our marketing engagement efforts.

What is your favorite aspect of this product?

Twilio supports both one-way transactional messaging and two-way conversational messaging . This provides my team with a lot of flexibility when it comes to engaging target marketing audience through text message styled communication.

What do you dislike most about this product?

Twilio does not provide adequate analytical or visualization data on patterns of engagement , as it concerns how customers and target recipients. Interact with the marketing text messages we send to them .

What recommendations would you give to someone considering this product?

For teams looking to move beyond traditional email marketing , into text message marketing, Twilio is a strong software to consider.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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