Tidio Logo Award Winner Product Badge
Tidio Logo Award Winner Product Badge
Tidio

Tidio

9.1 /10
Category
Tidio
9.1 /10

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details


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Awards & Recognition

Tidio won the following awards in the Chatbots category

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Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

93 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Scheduled Availability

89

Knowledgebase

87

Workflow Processing

86

Multi-channel

86

Translation

86

Application Programming Interface

85

Leads Generation

84

Learning and Adaptability

84

Integration With CRM

84

Voice or Text Input

83

Natural Language Processing

83

Vendor Capability Ratings

Average 83

Ease of Customization

87

Business Value Created

86

Ease of Implementation

86

Usability and Intuitiveness

85

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Ease of IT Administration

81

Availability and Quality of Training

81

Vendor Support

79

Tidio Reviews

Aditi T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use, but limited in the free plan.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio is different because it brings together live chat, chatbots, and email in one simple platform, making it easy for businesses to talk to their customers in real time.

What is your favorite aspect of this product?

My favorite aspect of Tidio is its user-friendly interface, which makes it easy for anyone to set up and manage customer interactions without needing technical skills.

What do you dislike most about this product?

What I dislike most about Tidio is that some advanced features are limited in the free plan, which might require upgrading to access the full range of capabilities.

What recommendations would you give to someone considering this product?

If you're thinking about using Tidio, start with the free plan to get a feel for its features, and consider upgrading later if you need more advanced tools.

Pros

  • Caring
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Shivam Singh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but some features are paid.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

What makes Tidio different is that it puts live chat, chatbots, and email marketing together in one platform, which makes it easier for businesses to handle customer conversations and automate their responses.

What is your favorite aspect of this product?

My favorite aspect of Tidio is its all-in-one approach, which lets businesses manage live chats, chatbots, and email marketing seamlessly. This integration saves time and makes it easier to keep track of customer interactions.

What do you dislike most about this product?

Tidio is that some advanced features may require a paid plan, which could limit functionality for smaller businesses or those just starting out.

What recommendations would you give to someone considering this product?

If you’re thinking about using Tidio, I suggest trying the free version first to see if it works for you before moving to a paid plan for extra features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sanskar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but limits advanced features.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio is different because it’s super easy to use and combines live chat with AI chatbots, making it perfect for small businesses to connect with customers in real-time across various platforms.

What is your favorite aspect of this product?

My favorite aspect of Tidio is its user-friendly design, which allows businesses to set up live chat and chatbots quickly without needing technical skills.

What do you dislike most about this product?

Tidio is that while it's great for basic needs, some advanced features are only available in the paid plans, which could be a drawback for smaller businesses.

What recommendations would you give to someone considering this product?

If you're thinking about using Tidio, it's a solid option for small businesses, but be ready to upgrade to a paid plan if you want access to more advanced features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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