Tidio Customer Reviews 2025 | SoftwareReviews

Tidio

Composite Score

9.1 /10

CX Score

9.4 /10

70 Reviews Write a Review

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What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details

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Awards & Recognition

Tidio won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

3
Since last award

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative

2% Neutral

98% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 85

Scheduled Availability

Translation

Knowledgebase

Workflow Processing

Multi-channel

Integration With CRM

Leads Generation

Application Programming Interface

Learning and Adaptability

Voice or Text Input

Personalized Service

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Tidio Reviews

Bhupendra S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

User-friendly, but pricing could be better.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio is different because it’s easy to use, works with platforms like Shopify and WordPress, and combines live chat with AI bots to help businesses automate tasks.

What is your favorite aspect of this product?

My favorite part of Tidio is how easy it is to set up and use, especially for small businesses, while still offering powerful features like AI bots and live chat.

What do you dislike most about this product?

What I dislike most about Tidio is that some advanced features are locked behind higher pricing tiers, which might not be ideal for smaller businesses with limited budgets.

What recommendations would you give to someone considering this product?

If you're considering Tidio, I’d recommend it for businesses looking for an easy-to-use solution with live chat and basic AI features. Just be sure to check if the pricing for advanced features fits your budget before committing.

Pros

Helps Innovate
Trustworthy
Respectful
Fair

Anders A.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to implement and use. Perfect for a POC!

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

I don't know

What is your favorite aspect of this product?

Ease of use. We had to train callcenter personal to take on livechat, which has been super easy!

What do you dislike most about this product?

I would like for the platform to be even more customisable. So we can make it stand out as a livechat system more than a lead generator. We work in B2B and the customers/users are behind a login, so the CRM and lead generation is not needed.

What recommendations would you give to someone considering this product?

To try it out. We had a really easy time setting up a MVP and running it. Our results were super positive, and we ended up during a full roll-out 3 months ahead of time.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

RAJAT S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Great for chats, limited features.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio is different because it combines live chat and chatbots in one easy-to-use tool, letting businesses chat with customers in real time and automate responses.

What is your favorite aspect of this product?

Tidio is how it combines live chat and automation in one simple platform, making it easy for businesses to communicate with customers while saving time.

What do you dislike most about this product?

Tidio is that some of its more advanced features, like detailed analytics and reporting, are only available in higher-tier plans.

What recommendations would you give to someone considering this product?

If you're thinking about using Tidio, it's a great tool for easy customer chats. Just keep in mind, if you need more advanced features or detailed reports, you might need to upgrade to a higher plan.

Pros

Helps Innovate
Caring
Altruistic
Client's Interest First

Tidio

What is Tidio?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Tidio Ratings

94 Likeliness to Recommend

3 Since last award

99 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Tidio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Tidio Reviews

Bhupendra S.

User-friendly, but pricing could be better.

Likeliness to Recommend

Pros

Anders A.

Easy to implement and use. Perfect for a POC!

Likeliness to Recommend

Pros

RAJAT S.

Great for chats, limited features.

Likeliness to Recommend

Pros

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Feature Ratings

Scheduled Availability

Translation

Knowledgebase

Workflow Processing

Multi-channel

Integration With CRM

Leads Generation

Application Programming Interface

Learning and Adaptability

Voice or Text Input

Personalized Service

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support